Nereida Johnson
Manassas
Summary
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PATIENT SERVICE COORDINATOR IV
UVA Health
Manassas
01.2024 - Current
- Coordinate provider and patient schedules for 10+ surgeons to optimize efficiency and ensure seamless continuity of care.
- Account reconciliation medical billing, data entry and managing multi line phone systems and ensuring accurate documentation.
- Manage full-cycle medical billing, claims submission (EDI, portal, paper), account reconciliation, and denial/ appeals processing.
- Ensure accurate patient registration and identification during pre-registration at the time of service.
- Communicate with patients to explain treatment costs, insurance coverage, and financial obligations; establish payment plans and resolve overdue accounts.
- Monitor and report key KPIs (denial rates, AR aging, dates in AR) to drive performance improvements and support revenue cycle efficiency.
- Maintained accurate patient records within electronic health record systems.
- Collaborated with interdisciplinary teams to enhance service delivery efficiency.
- Supported staff training on administrative procedures and patient interaction protocols.
- Addressed patient inquiries and resolved concerns in a timely manner.
- Organized workflow to ensure seamless operations across various healthcare services.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided timely feedback to management on service failures and customer concerns.
PATIENT ACCESS SUPERVISOR
Inova Heath Systems
Fairfax
01.2016 - 01.2023
- Coached and trained staff on mass casualty response and emergency preparedness initiatives.
- Performing audits and collaborating with cross-functional teams to resolve discrepancies, improve quality metrics, and ensure smooth department operations.
- Supervised patient access staff to ensure efficient registration processes.
- Coordinated scheduling for patient appointments across multiple departments.
- Managed patient inquiries and resolved issues to enhance service quality.
- Trained new employees on policies and procedures for patient access operations.
- Implemented workflow improvements to streamline registration and check-in processes.
- Collaborated with clinical teams to optimize patient flow and resource allocation.
- Monitored compliance with healthcare regulations during patient interactions.
- Developed training materials for ongoing staff education and development initiatives.
- Addressed customer complaints promptly and professionally.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Monitored employee performance and provided feedback on areas of improvement.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
Education
Architecture Technology -
Northern Virginia CC
Alexandria, VA05-2025
Associate of Arts -
Bauder College
Atlanta, GA01.2003
Skills
- Data Analysis & Research
- Project management
- Architectural design
- Team collaboration
- Data analysis
- Customer service
- Budget tracking
- Technical drawing
- Problem resolution
- Detail orientation
- Telephone communication
- Notetaking and documentation
- Program follow-up and assessment
- Client advocacy
- Goal setting
- MS office expertise
- Meeting facilitation
- Verbal and written communication
- Analytical skills
- Case management
- Revit
- Comprehensive Plans
- Microsoft Office
- Critical thinking
Community Service
- Manassas City Comprehensive Plan and Zoning Ordinance Meeting, Meeting attendee, 01/01/25
- Manassas City Council Meeting, Meeting attendee, 01/01/25
Certification
Architecture Technology
References
References available upon request.
Timeline
PATIENT SERVICE COORDINATOR IV
UVA Health
01.2024 - Current
PATIENT ACCESS SUPERVISOR
Inova Heath Systems
01.2016 - 01.2023
Architecture Technology -
Northern Virginia CC
Associate of Arts -
Bauder College