Stephanie Barksdale
Rose Hill,NC
Summary
Dedicated and compassionate professional with experience in both education and healthcare, with a strong passion for returning to the classroom. Former EC Teacher skilled in supporting diverse learning needs, creating hands-on lessons, and collaborating with teachers, parents, and specialists to help students succeed. Brings strong communication, organization, and relationship-building skills developed through experience as a Patient Services Coordinator, along with a continued commitment to teaching, student growth, and individualized support.
Overview
30
30
years of professional experience
Work History
Patient Service Coordinator IV
Novant Health
07.2024 - Current
- Serve as a primary point of contact for patients, providers, and clinical staff to ensure smooth coordination of patient services.
- Utilize the EPIC system to manage patient records, document interactions, and support daily practice operations.
- Obtain prior authorizations for procedures, imaging, and other medical services by submitting requests and documentation through EPIC and insurance portals.
- Review and verify patient insurance information and benefits to ensure required services are authorized prior to scheduling.
- Schedule post-operative appointments and follow-up visits using the EPIC scheduling system.
- Confirm patient appointments through outgoing phone calls and EPIC communication tools to ensure attendance and preparedness.
- Handle incoming and outgoing patient phone calls, providing assistance, answering questions, and directing concerns to appropriate staff when necessary.
- Maintain accurate patient documentation in EPIC, ensuring all notes, authorizations, and scheduling details are up to date.
- Submit and track medical records and required documentation through EPIC to support authorization and insurance requirements.
- Assist providers and clinical teams by monitoring authorization status and following up on pending approvals within the EPIC system.
- Ensure all patient interactions comply with HIPAA guidelines and organizational policies while providing professional and compassionate service.
School Bus Driver
Pender County Schools
Burgaw, NC
03.2016 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Customer Service Representative
OMNI Interactive Systems/ United Healthcare
Work From Home
07.2024 - 01.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
ECEC PreK Teacher
Pender County Schools
Burgaw, NC
10.2020 - 07.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Schedule, conduct and keep minutes for meetings.
- Create individualized educational plans for students.
- Collect data for the individualized educational plan.
Instructional Assistant
Pender County Schools
Burgaw, NC
03.2016 - 10.2020
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
Bus Monitor
Sampson County Schools
Clinton, NC
08.2014 - 03.2016
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
Substitute Teacher
Sampson County Schools
Clinton, NC
08.2014 - 03.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Preschool Teacher
East Coast Migrant Head Start Project
Ivanhoe, NC
03.2008 - 08.2015
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Family Service Worker
Sampson County Head Start
Clinton, NC
01.2010 - 06.2012
- Maintained confidential records and documentation in [Type] database.
- Attended and participated staff meetings and training seminars.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
Office Assistant
A Better Way Of Living
01.2005 - 03.2008
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Delivered clerical support by handling range of routine and special requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
Restorative Care Tech./Medication Technician
Glenn Care Nursing Home
Warsaw, NC
01.2004 - 01.2005
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Certified Nursing Assistant
Britthaven of North Chase
01.2003 - 01.2004
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Certified Nursing Assistant
New Hanover Hospital
Wilmington, NC
01.2002 - 01.2003
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Patient Care Technician
DaVita
01.2000 - 01.2002
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Prep and dialyze patient.
Certified Nursing Assistant
Sampson Home Health
Clinton, NC
06.1996 - 01.2000
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Ensure patient safety.
Education
Bachelor of Science - Human Services
Walden University
Minneapolis, MN05-2021
Associate of Arts - Early Childhood Education
Fayetteville Technical Community College
Fayetteville, NC06-2016
Birth - Kindergarden - Education
East Carolina University
Greenville, NC12-2024
Skills
- Classroom Management
- Lesson Planning
- Data Entry
- Customer Service
- Critical Thinking
- Motivating students
- Phlebotomy
- Transportation and Safety
- Play-based learning
- Positive reinforcement
- Adaptive learning
- Child development
- Data-driven decision making
- Progress monitoring
- Behavior management strategies
- Conflict resolution techniques
- Learning disability awareness
Timeline
Patient Service Coordinator IV
Novant Health
07.2024 - Current
Customer Service Representative
OMNI Interactive Systems/ United Healthcare
07.2024 - 01.2026
ECEC PreK Teacher
Pender County Schools
10.2020 - 07.2025
School Bus Driver
Pender County Schools
03.2016 - Current
Instructional Assistant
Pender County Schools
03.2016 - 10.2020
Bus Monitor
Sampson County Schools
08.2014 - 03.2016
Substitute Teacher
Sampson County Schools
08.2014 - 03.2016
Family Service Worker
Sampson County Head Start
01.2010 - 06.2012
Preschool Teacher
East Coast Migrant Head Start Project
03.2008 - 08.2015
Office Assistant
A Better Way Of Living
01.2005 - 03.2008
Restorative Care Tech./Medication Technician
Glenn Care Nursing Home
01.2004 - 01.2005
Certified Nursing Assistant
Britthaven of North Chase
01.2003 - 01.2004
Certified Nursing Assistant
New Hanover Hospital
01.2002 - 01.2003
Patient Care Technician
DaVita
01.2000 - 01.2002
Certified Nursing Assistant
Sampson Home Health
06.1996 - 01.2000
Associate of Arts - Early Childhood Education
Fayetteville Technical Community College
Bachelor of Science - Human Services
Walden University
Birth - Kindergarden - Education
East Carolina University