Jarrell Goodloe
Columbia,SC
Summary
A rewarding and challenging position with a dynamic company, enhancing and emphasizing skills in the technical aspect of the wireless industry.
Over eight years of professional experience as a service technician in the wireless field. Proficient in a variety of service related billing systems to include Netace, Vision, and HO. Fundamental knowledge of Microsoft Windows, Excel, and Power Point applications.
Helpful professional commended as valuable team player with expertise in troubleshooting and repair of wireless equipment. Ready to bring twenty plus years of relevant work experience to new position in cellular industry in Columbia Sc or surrounding area.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Field Technician
T-Mobile
04.2007 - Current
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Calibrated new and existing equipment for optimal performance.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Tested systems, noting issues and completing preventive maintenance.
Sales Associate
Wal-mart connection center
04.2006 - Current
- Responsible for selling Verizon, Alltell, and Cingular wireless service, their associated phones, and accessories
- Performs activation of new services, upgrades, and adds shared lines
- Maintains Kiosk display, stock, and pricing of materials
- Exchanges warranty items.
Service Technician Level III
Solectron
08.2002 - 03.2006
- Responsible for providing technical support to Verizon Wireless customers
- Shared knowledge of CDMA technology with customers and resolved any outstanding technical issues
- Provided product and service training to customers
- Performed software updates to OEM specifications
- Processed daily warranty repairs and exchanged defective equipment through Netace and Vision billing systems
- Daily maintenance of product support tools and test equipment
- Performed daily audits.
Inventory/Service Technician
Cellular One
12.1998 - 08.2002
- Responsible for monitoring and ordering inventory for store retail sales
- Processed daily warranty repairs and exchanged defective equipment
- Performed monthly audits and inventory counts
- Assisted customers with warranty repairs on wireless devices and accessory products
- Informed customers on products and services provided
- Scheduled and performed installation of hands-free equipment.
Education
Mentoring Skills
Augusta, GA01.2005
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Technical Management
Augusta, GA01.2005
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Planning and Prioritizing
Augusta, GA01.2005
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Wireless Technology II
Alpharetta, GA01.2003
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Wireless Data II
Augusta, GA01.2003
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Communications Skills and Business Ethics
Augusta, GA01.2003
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Wireless Technology I
Alpharetta, GA01.2002
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Wireless Data I
Augusta, GA01.2002
Graduate - undefined
Potomac Senior High
Woodbridge, VA01.1990
Skills
- Component repair
- Instrumentation configuration
- Cable pulling
- Electronics repairs
- Hardware and software installation
- Troubleshooting and diagnostics
- Maintenance Scheduling
- Following safety practices
- Fleet maintenance
- Reliability
- Problem-solving aptitude
- Time management abilities
Certification
CPR
Timeline
Field Technician
T-Mobile
04.2007 - Current
Sales Associate
Wal-mart connection center
04.2006 - Current
Service Technician Level III
Solectron
08.2002 - 03.2006
Inventory/Service Technician
Cellular One
12.1998 - 08.2002
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Technical Management
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Planning and Prioritizing
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Wireless Technology II
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Wireless Data II
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Communications Skills and Business Ethics
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Wireless Technology I
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Wireless Data I
Graduate - undefined
Potomac Senior High
Mentoring Skills