Jarrell Thomas
Randallstown,MD
Summary
Dedicated Security Officer with experience in maintaining safe and secure environments in healthcare and commercial settings. Skilled in surveillance, incident response, and emergency management with a strong commitment to ensuring the safety of patients, staff, and property. Known for strong attention to detail, quick response times, and clear communication. Holds certifications in BLS and security protocols, ready to contribute effectively to a security-focused team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
St. Agnes Hospital
03.2023 - Current
- Utilize security cameras for surveillance and coordinate with security staff for comprehensive coverage
- Document incidents through detailed reports and manage emergency responses, restoring order promptly
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Arrington Security Investigations
09.2019 - 03.2023
- Conducted regular patrols to deter potential threats and maintained a visible presence to enhance property security
- Ensured facility safety by controlling access points and securing all entryways and exits
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Customer Service & Operations Lead
Lowe’s Home Improvement
07.2017 - 09.2019
- Assisted customers with product selections and provided information on application techniques
- Managed inventory, maintained department cleanliness, and contributed to safety protocols
- Spearheaded initiatives to improve employee engagement, fostering a positive work environment that boosted overall team morale and performance.
- Evaluated employee performance on an ongoing basis providing constructive feedback and implementing personalized development plans that strengthened the team''s capabilities.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
Education
High School Diploma -
Forest Park High School
Baltimore, MDAssociate - Sociology
Virginia University of Lynchburg
05-2026
Skills
- Security Surveillance & Patrolling
- Emergency Response & Crisis Management
- Report Writing & Documentation
- Access Control & Visitor Management
- Communication & Conflict Resolution
- Physical Security & Guard Card Certified
- Report Writing
- Incident Reporting
- Detail Oriented
- Superior customer service
Certification
- Guard Card
- Basic Life Support (BLS) Certification
- Forklift Certification
- Pallet Jack Certification
Timeline
Security Officer
St. Agnes Hospital
03.2023 - Current
Security Officer
Arrington Security Investigations
09.2019 - 03.2023
Customer Service & Operations Lead
Lowe’s Home Improvement
07.2017 - 09.2019
- Guard Card
- Basic Life Support (BLS) Certification
- Forklift Certification
- Pallet Jack Certification
High School Diploma -
Forest Park High School
Associate - Sociology
Virginia University of Lynchburg
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