Jarrett Cousino
Toledo,Ohio
Summary
Achieved improved customer retention through targeted relationship management strategies. Cultivated lasting client partnerships that drove significant sales growth and satisfaction. Demonstrated leadership and teamwork capabilities derived from experiences as a collegiate baseball athlete.
Overview
8
8
years of professional experience
Work History
Service Advisor
Yark Subaru
05.2022 - Current
- Delivered professional and timely customer service in a busy automotive service department.
- Assisted in building and maintaining strong customer relationships to support retention and satisfaction.
- Communicated vehicle service recommendations in a straightforward manner.
- Coordinated customer appointments, vehicle inspections, and repair updates efficiently.
- Supported the sale of service hours and maintenance recommendations in a commission-based role.
- Collaborated with technicians and management to facilitate efficient workflow and enhance customer satisfaction.
- Assisted customers in understanding service options and vehicle maintenance needs.
- Coordinated communication between technicians and clients to ensure timely updates on service status.
Summer Help
Fiske Brothers Lubrication
06.2018 - 08.2018
Education
Cardinal Stritch Catholic High School
Oregon, Ohio2018
Business Management
Cincinnati Christian University
Cincinnati, OHBusiness Management
Siena Heights University
Adrian, MISkills
- Customer Service
- Relationship Building
- Communication
- Problem Solving
- Customer Retention
- Time Management
- Computer skills
- Multitasking and organization
- Attention to detail
- Workflow management
- Strong work ethic
Accomplishments
- Earned SR. Master Certified Advisor designation
- Top in the company for hours sold multiple years
Timeline
Service Advisor
Yark Subaru
05.2022 - Current
Summer Help
Fiske Brothers Lubrication
06.2018 - 08.2018
Cardinal Stritch Catholic High School
Business Management
Cincinnati Christian University
Business Management
Siena Heights University