Jarrett Edison
Las Vegas,NV
Summary
Organized and dependable candidate with substantial experience in call center solutions. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Has commitment to promptly resolving issues.
Overview
8
8
years of professional experience
Work History
Roadside Assistance Dispatcher
Arise
Miramar, FL
08.2020 - Current
- Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
- Streamlined dispatch process for quicker response times to emergency situations.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
- Reduced wait times for customers by implementing effective communication strategies between dispatchers and service providers.
- Managed high call volume while maintaining professional demeanor, resulting in positive feedback from both clients and colleagues.
- Utilized GPS technology to accurately locate stranded motorists, expediting assistance process.
- Collaborated with fellow dispatchers to ensure seamless shift transitions and uninterrupted service coverage.
- Provided compassionate support for distressed callers, calming their nerves while obtaining essential information for proper assistance coordination.
- Managed between 60-80 incoming calls from customers and service providers.
- Accepted credit/debit card payment from customers for services and issued credit card payments to service providers for services rendered.
Field Sales Representative
DirecTv Local Las Vegas
Las Vegas NV
01.2018 - 07.2020
- Increased field door to door sales revenue by developing and maintaining strong relationships with clients in assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Improved product visibility through strategic placement of promotional materials and in-store displays.
- Assisted management in identifying new market opportunities and expanding company customer base.
- Maintained accurate and thorough records of leads and customer account information.
- Closed over 40 deals in less than 2 months.
Market Research Interviewer
McGuire Research
Las Vegas, NV
11.2015 - 02.2018
- Obtained updated contact information from all subjects and verified data for accuracy.
- Handled between 40-60 outbound calls per shift
- Collated information to interpret data for clients.
- Conducted end-to-end market research processes through primary and secondary research methods such as making phone calls nationwide to ask questions about topics mostly political policies and candidates.
- Conducted in-depth interviews with diverse populations, ensuring accurate representation of target demographics.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Handled difficult respondents professionally, employing tactful communication strategies to diffuse tense situations when necessary.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06.1992
Skills
- Customer File Maintenance
- Route Planning and Adjustment
- Service Vehicle Dispatch
- Updating logs
- Customer Service
- Data Entry
- Mentoring and Coaching
- Dispatching field personnel
- Verifying coverage
- Decision-Making
- Schedule Management
- Critical Thinking
- Dispatch Recordkeeping
- Effective Communications
- Patience and Calmness
- Stress Tolerance
Timeline
Roadside Assistance Dispatcher
Arise
08.2020 - Current
Field Sales Representative
DirecTv Local Las Vegas
01.2018 - 07.2020
Market Research Interviewer
McGuire Research
11.2015 - 02.2018
High School Diploma -
Crenshaw High School