Taylor Mendes
Johnston ,R.I
Overview
9
9
years of professional experience
Work History
Roadside Assistance Dispatcher
AAA Northeast
Providence, R.I
01.2021 - 03.2022
- Assessed customer needs and dispatched roadside assistance services to appropriate locations.
- Recorded customer information, service requests, and responses in computer system.
- Responded to emergency calls from customers experiencing vehicle breakdowns or accidents.
Medical Assistant
RHODE ISLAND EARS NOSE THROAT
08.2019 - 06.2021
- Greeted all patients upon arrival
- Managed inbound and outbound calls within a medical facility
- Completed insurance verifications and communicated with insurance companies
- Checked patients in and out for appointments
- Scheduled and confirmed patient appointments
Supervisor
Brewed Awakenings Coffee House
07.2013 - 07.2019
- Provided excellent customer service for all patrons
- Fulfilled customer food and beverage orders
- Supervised a team of crew members
- Facilitated schedule coordination for team members
- Maintained and replenished supply inventory
- Resolved escalated customer issues
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Ensured that all foods were prepared according to health department regulations.
- Properly stored all leftover food items after each shift.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Manager
Orange Leaf Frozen Yogurt
Johnston, R.I
01.2016 - 03.2018
- Fulfilled customer yogurt orders
- Addressed all necessary customer and staff inquiries
- Supervised a team of crew members and ensure timely and efficient service
- Answered inbound calls, as needed
- Maintained a clean and bright restaurant environment per health and safety guidelines
Education
High School Diploma -
Johnston Senior High School
Johnston, RI06.2011
Skills
- Customer Service
- Leadership and Management
- Communication and Interpersonal Skills
- Problem Resolution
- Multitasking
- Detail-Oriented
- Record Maintenance
- Reliability
- Stress tolerance
- Work order tracking
- Self motivation
- Time management abilities
- Problem-solving
Timeline
Roadside Assistance Dispatcher
AAA Northeast
01.2021 - 03.2022
Medical Assistant
RHODE ISLAND EARS NOSE THROAT
08.2019 - 06.2021
Manager
Orange Leaf Frozen Yogurt
01.2016 - 03.2018
Supervisor
Brewed Awakenings Coffee House
07.2013 - 07.2019
High School Diploma -
Johnston Senior High School
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