John Robbins
Monroe,MI
Summary
Detail-oriented professional with a proven track record in quality control and roadside assistance. Expertise in dispatch software and vehicle knowledge enhances service delivery and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Roadside Assistance Dispatcher
Penske
Monroe MI
01.2023 - Current
- Coordinated roadside assistance requests, ensuring timely and effective service delivery to customers.
- Resolved customer inquiries and concerns, fostering positive relationships through effective communication.
- Used CRM software
Quality Control Technician
Autokiniton
Britton, MI
03.2022 - 12.2022
- Conducted inspections of incoming materials to ensure compliance with quality standards.
- Performed detailed audits of production processes, identifying areas for improvement.
- Collaborated with production teams to resolve quality issues and enhance product reliability.
- Analyzed data from quality tests to identify trends and implement corrective actions.
- Developed and maintained documentation for quality control processes and procedures.
Quality Control Technician
Autokiniton
Milan, MI
04.2014 - 03.2022
- Trained new technicians on quality control protocols and safety procedures.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
Education
Applied Science
Monroe County Community College
Monroe, MI01-2027
Skills
- Dispatch software
- Quick decision making
- Vehicle knowledge
- Geographical expertise
- Customer service
- Attention to detail
Timeline
Roadside Assistance Dispatcher
Penske
01.2023 - Current
Quality Control Technician
Autokiniton
03.2022 - 12.2022
Quality Control Technician
Autokiniton
04.2014 - 03.2022
Applied Science
Monroe County Community College