Cassandra Knight
Chattanooga,TN
Summary
I am on a persistent search to find a career that I can learn, grow, and excel at!
I am extremely outgoing with an upbeat personality! I am a very reliable employee who is always on time or early. I am a dedicated, determined and a focused hard worker. I am successful at handling numerous clients and difficult individuals! I am eager to work and willing to learn how to do almost any job. I am focused on attending to various customer and management needs with history achieving and exceeding expectations. Please consider me, I will make a great addition to any team!
Overview
9
9
years of professional experience
Work History
Roadside Assistance Dispatcher
U.S Xpress
Chattanooga, TN
09.2025 - Current
- Coordinated roadside assistance requests for timely delivery
- Utilized dispatch software to track service calls and vehicle locations.
- Provided clear instructions to drivers for effective route planning and navigation.
- Developed and maintained documentation for breakdown procedures and safety protocols.
- Implemented process improvements to enhance overall breakdown coordination effectiveness.
- Reviewed and updated all breakdowns for accuracy and clarity.
Customer Service Representative
Charter Communications, Time Warner Cable
Appleton, WI
08.2021 - 07.2025
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand needs.
Assistant Manager
Auto Connection Of Appleton
Appleton , WI
12.2018 - 07.2021
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed the business taxes, registration, etc online
- Created and designed all advertisement
- Performed bookkeeping and completed bank deposits to assist with financial management and recordkeeping.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Kept data secure and followed proper procedures for uploading and transmitting information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Cashier/Customer Service
Kwik Trip
Appleton, WI
12.2017 - 12.2018
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Verified customers age for alcohol and tobacco sales
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Counted and balanced cashier drawers.
Cashier/Customer Service
Panda Express
Appleton, WI
01.2017 - 12.2017
- Greeted customers and responded to informational requests.
- Worked closely with front-end staff to assist customers.
- Controlled portion sizes and garnishing for optimal cost controls.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Education
High School Diploma -
Appleton North High School
Appleton, WIBusiness Management
Fox Valley Technical College
Appleton, WISkills
- Customer service
- Technologically savvy
- Multitasking and Prioritization
- Creative Problem Solving
- Marketing Tactics
- Time Management
- Calm and Professional Under Pressure
- Reliable & Trustworthy
- Upbeat and Positive Personality
- Breakdown coordination
- Documentation management
- Route planning
- Service requests
- Dispatching field personnel
- Service coordination
- Problem solving
- Data entry
- Repair scheduling
- Route coordination
- Creative thinking
Timeline
Roadside Assistance Dispatcher
U.S Xpress
09.2025 - Current
Customer Service Representative
Charter Communications, Time Warner Cable
08.2021 - 07.2025
Assistant Manager
Auto Connection Of Appleton
12.2018 - 07.2021
Cashier/Customer Service
Kwik Trip
12.2017 - 12.2018
Cashier/Customer Service
Panda Express
01.2017 - 12.2017
High School Diploma -
Appleton North High School
Business Management
Fox Valley Technical College