Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux, and Mac systems. Troubleshoots highly technical, complex issues with ease and patience. Proven skill in resolving problems quickly on first call. Delivers Tier 2 and 3 support knowledge.
Hi, I’m
Jarrett Williams
Fort Mitchell,AL
Summary
Overview
1
Language
17
years of professional experience
Work History
TravelCenters of America
Systems Support Technician
04.2022 - 09.2026
Job overview
- Worked with sites, network technicians, and fuel technicians to restore power to pumps and pump system communications. Also, worked with those same individuals to troubleshoot issues with pumps and pump communication systems.
- Removed malware, ransomware, and other threats from laptops and desktops to restore system functionality.
- Install, update, and maintain computers, registers, scanners, printers, kiosks, gas and diesel pumps, and communication systems.
- Resolved support requests via telephone, email, and in-person, guiding users through troubleshooting steps to enhance user experience.
- Followed up with clients post-resolution to verify satisfaction and confirm issue closure
- Installed, modified, and repaired software and hardware components to resolve technical problems
- Processed 100 - 160 support requests weekly using ServiceNow Support Application, providing Tier 2 technical assistance for hardware, software, network, and point-of-sale (POS) issues.
Childcare Network
IT Technical Support
11.2020 - 04.2022
Job overview
- Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Addressed support requests from end users and guided individuals through basic troubleshooting tasks to resolve issues effectively.
- Configured hardware, devices and software to set up work stations for employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented and entered data for each customer interaction into system to maintain accurate records.
- Loaded software, granted permissions and configured hardware for new employees as part of the onboarding process.
- Trained users on how to operate everyday software needed to perform their jobs.
- Executed detailed inventory counts to ensure proper supply management. and organized supplies.
- Addressed and removed malware infections to protect system integrity., ransomware and other threats from laptops and desktop systems.
- Processed over 80-100 support requests weekly for technical assistance on a wide range of issues created using KACE Systems Management Application.
- Conducted follow-ups with clients to ensure customer satisfaction after support engagement and resolution.
Securitas
Security Officer
06.2018 - 01.2021
Job overview
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, inspecting buildings, and permitting entry, ensuring safety and compliance with security protocols.
- Served as liaison for hiring company during potential security threats, ensuring effective communication.
- Reviewed camera and system feeds, promptly alerting appropriate personnel to discrepancies, enhancing overall security response.
- Responded swiftly to emergency situations, minimizing risks of damage and injury.
FedEx Express
Material Handler
03.2016 - 12.2017
Job overview
- Provided a safe and efficient operation of equipment used for the movement of packages/documents/heavyweight, dangerous goods and ULDS (Unit Load Device System).
- Assisted in buildup/breakdown of pallets for secure transport of heavyweight freight.
- Coordinated interactions with ULD repair vendor to ensure effective collaboration.
- Utilized hand-held scanners and physical logs to ensure accurate tracking of item movements.
- Notified supervisors and coworkers of hazards and issues for prompt resolution.
US NAVY
Operations Specialist
01.2010 - 08.2015
Job overview
- Assigned duties to operations specialist personnel and supervised their performance.
- Delegated responsibilities to team members to enhance operational effectiveness. to operations specialist personnel and supervised their performance.
- Supervised a watch section, ensuring all tasks were completed accurately and on time. of a watch section directing the task performance.
- As an Air Intercept Controller, controlled aircraft in tactical operations.
- Performed tactical, administrative, and training systems generation to enhance mission effectiveness.
- Performed tactical and administrative and training systems generation.
- Operated radar and associated equipment; identified and maintained a display of the movement of ships, aircraft, missiles, and natural objects detected by observing a radar.
- Performed duties of marine coastal radar navigator using nautical charts.
- Participated in search and rescue and aircraft emergency operations.
- Managed C4I information, database management, and communications operations as Force Over-the-Horizon Track Coordinator (FOTC) to support strategic decision-making.
Education
Chattahoochee Valley Community CollegePhenix City, AL
Associate's degree from Computer Science
08-2020
University Overview
Skills
- Help desk support
- Desktop support
- Application support
- Remote support
- Hardware installation
- System security
- Software configuration
- Mobile support
- Network troubleshooting
- Network management
Languages
English
Native or Bilingual
Timeline
Systems Support Technician
TravelCenters of America
04.2022 - 09.2026
IT Technical Support
Childcare Network
11.2020 - 04.2022
Security Officer
Securitas
06.2018 - 01.2021
Material Handler
FedEx Express
03.2016 - 12.2017
Operations Specialist
US NAVY
01.2010 - 08.2015
Chattahoochee Valley Community College
Associate's degree from Computer Science
Military service
Military service
E5 | United States NavyAdditional information
Additional information
- AREAS OF EXPERTISE
- Strategic Tactical Planning
- Systems Administration
- Network Management
- Hardware and Software Support
- Database and Data Management
Personal Information
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Phenix City, AL - Columbus, GA
- Work Permit: Authorized to work in the US for any employer