JARRETT GRAHAM PADGETT
Quality Assurance Analyst
Charlotte,NC
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes. My passion is user accessibility and I spend my free time researching how to make products that everyone can use to the highest potential.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
8
8
Certifications
Work History
Quality Assurance Analyst
Imagine Software
Charlotte, NC
10.2020 - Current
- Analyzed and tested different builds to identify, trace and help resolve bugs.
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Researched new tools and technologies for potential use by quality assurance team.
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Liaised between quality control and other departments, providing project updates and consultation.
- Reported design and visual bugs to the UX/UI department.
- Led weekly meetings between departments to go over new design features and improvements.
- Researched new design features and benefits by meeting with current clients and comparing against direct and non direct competitors.
- Provided training to onboarding team members.
- Mentored and coached team members on QA topics and strategies.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Reported progress, test metrics and results to project stakeholders.
Drafting Engineer/Head of IT
Sewell Contractors, Inc
Shelby, NC
04.2020 - 10.2020
- Installed and troubleshot any technical problems ranging from office computers and printers to software that runs the plasma burn table in the shop
- Handled all of employee’s sick and vacation days in spreadsheets.
- Checked drawing plots versus project input for correctness and conformance to standards.
- Digitized, edited and revised engineering drawings of components, parts, circuits, structures and assemblies.
- Created and modified detailed drawings using standard computer aided design (CAD) digitizing techniques.
- Collaborated with team members on designs, drafting standards and documentation.
Manager/Agent
CRM Insurance Services
Spindale, NC
11.2012 - 05.2020
- Created new company website using the CRM’s template
- Set up Google analytics to track website traffic and generate sales
- Introduced anew management/ CRM system to automate daily tasks
- Installed and maintained company’s computers and network
- Help hire, train, and maintain an active and productive sales force of six employees
- Manage company’s bank accounts with Excel spreadsheets
- Respond to clients’ questions and complaints through email, telephone, and personal relationships
- Created and maintained all reports for the company with our CRM, Excel, and Google Docs.
Education
B.S - Computer Technology
East Carolina University
Greenville, NC 08.2018 - Current
Associate - Applied Science, Information Technology
Isothermal Community College
Spindale, NC 08.2017 - 05.2019
High School Diploma -
Chase High School
Forest City, NC 08.2008 - 06.2012
Skills
Bug tracking
Testing plans
Project Management
SQL Server
Dev Ops
Leadership experience
Computer proficiency
Communication skills
Collaboration talent
Problem-solving abilities
Agile development methodologies
User Interface (UI) design
UX Design
Customer interaction
Flexible and Adaptable
Certification
Google UX Design
Timeline
Google UX Design
09-2022
Quality Assurance Analyst
Imagine Software
10.2020 - Current
C++ Programming
06-2020
Python Programming
06-2020
Java Programming
06-2020
Information Technology CCP
06-2020
Google Analytics Certificate of Completion
06-2020
Front End Web Development
06-2020
Drafting Engineer/Head of IT
Sewell Contractors, Inc
04.2020 - 10.2020
B.S - Computer Technology
East Carolina University
08.2018 - Current
Associate - Applied Science, Information Technology
Isothermal Community College
08.2017 - 05.2019
Manager/Agent
CRM Insurance Services
11.2012 - 05.2020
North Carolina Property and Casualty License.
10-2012
High School Diploma -
Chase High School
08.2008 - 06.2012