Overview
Work History
Education
Skills
Certification
Timeline

Samuel Ukot

Charlotte,North Carolina

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Quality Assurance Analyst

Velocitor Solutions
Charlotte, NC
08.2020 - Current
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Work with Developers, Scrum Master, Business Analyst, Product Owner, and other QAs in an agile team.
  • Perform quality assurance practices to discover bugs and glitches on software applications in Mobile and Web Application
  • Monitored and facilitated bug resolutions to optimize software.
  • Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
  • Collaborated with developers, system installers and technical support representatives in identifying errors to determine appropriate team to consult for resolving issue.
  • Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
  • Searched for bugs in newly-developed aspects of existing web applications in sandbox environments, reporting errors to deliver complete functionality in time for launch date.
  • Updated software documentation and user guides to align with current features and comply with best-practice standards.
  • Performed End-to-End testing and support releases/deployment of well-organized sprints.
  • Performed Backend testing by querying the database using well composed SQL queries.
  • Developed corrective and preventive action plans to resolve non-compliance issues.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Planned and completed group projects, working smoothly with others.
  • Perform API testing.
  • Created IT solutions to solve fleet management software and business needs.

Software Support Specialist

Velocitor Solutions
Charlotte, NC
10.2017 - 08.2020
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Developed training materials and procedures or trained users in proper use of hardware or software.
  • Offered direct engineering support for fleet trucking software, maintaining ticket resolution rate of 98%.
  • Utilized advanced AI tracking tool -VTrack for technical expertise to improve support processes and streamline customer service actions.
  • Completed root cause analysis on routine and complex problems.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.

IT Support Specialist

Providence St. Vincent Medical Center
Portland, OR
01.2014 - 10.2017
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
  • Tested newly installed programs and applications to validate operability.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Assisted physicians with finalizing reports and documentation.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

Education

Bachelor of Science - Computer Science

University of Benin, Nigeria
11.2009

Skills

  • Strategic Planning and Review
  • Hardware and Software Installation
  • Software System Testing
  • Bug Tracking
  • Test Case Development
  • VTrack
  • Mobile control system
  • Scrum Methodology
  • Web and Mobile Application QA
  • Software Compatibility Testing
  • Defect Resolution
  • Bug Tracking and Resolution
  • Software Development Tools: JIRA

Certification

  • Certified Tester, Foundation Level
    (CTFL) ISTQB.

Timeline

Quality Assurance Analyst - Velocitor Solutions
08.2020 - Current
Software Support Specialist - Velocitor Solutions
10.2017 - 08.2020
IT Support Specialist - Providence St. Vincent Medical Center
01.2014 - 10.2017
University of Benin - Bachelor of Science, Computer Science

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Samuel Ukot