Summary
Overview
Work History
Education
Skills
Timeline
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Jarricka Delgado

Florence,SC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Care In Action Usa
Orangeburg, SC
05.2022 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Loan Processing Specialist

Assurant
Florence, SC
08.2021 - 05.2022
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Reviewed initial client documentation to structure and submit loan package.

Customer Support Specialist

youngblood trucking
Florence, SC
01.2019 - 08.2021
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.

Education

Bachelor of Computer Science -

Central Carolina Technical College
Sumter, SC
08-2026

High School Diploma -

South Florence High School
Florence, SC
06-2019

Skills

  • Call Management
  • Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Consultative Sales
  • Credit card payment processing
  • Coordination
  • Quality Assurance Controls

Timeline

Customer Service Representative

Care In Action Usa
05.2022 - Current

Loan Processing Specialist

Assurant
08.2021 - 05.2022

Customer Support Specialist

youngblood trucking
01.2019 - 08.2021

Bachelor of Computer Science -

Central Carolina Technical College

High School Diploma -

South Florence High School

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Jarricka Delgado