Jarrin Santana
Kissimmee,FL
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OCC Supervisor
Swissport USA
Orlando, FL
04.2024 - Current
- Produce daily KPI reports and conduct daily briefing with station management team.
- Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information and tracking performance.
- Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by our customers.
- Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges).
- Be first point of contact for all Customer Airlines and departmental representatives.
- Prompt reaction to situations, changes to Customer Airline schedules and accurate recording and communication to all departments.
Communications Specialist
AdventHealth
Orlando, FL
02.2022 - 04.2024
- Promptly answers all incoming calls, collects pertinent
information from the caller, and enters the
required information into the Computer Aided Dispatch
System.
•Interact with field units professionally over the phone
and radio using proper etiquette and
utilizing excellent customer service skills.
•Interact with air crews and pilots professionally over the
phone and radio using proper
etiquette and utilizing excellent customer service skills.
•Monitor all radio traffic while simultaneously listening to
the room for pre-alerts to incoming
calls, coordinating inbound and outbound air traffic, and
promptly updating the status of the
aircraft to maintain system compliance.
EMS Dispatcher
First 2 Aid
Kissimmee, FL
05.2021 - 01.2022
- Dispatchers are responsible for prioritizing all emergent
and non-emergent calls that requires response of an
ambulance. - Responsible for the deployment and
tracking/moving of units on an ongoing basis throughout
the day. - Broadcast all call information to crews regarding runs,
any kind of emergencies, weather delays and general
information.
Operations Agent
Menzies Aviation
Orlando, FL
11.2020 - 05.2021
- Prepare and compile flight departure paperwork as
needed, audit and file flight paperwork and fuel service
records - Support and assist in planning and coordinating irregular
operations including Long Tarmac Delay situations and
reporting - Responsible for delay prevention and cancel impact
mitigation, thru issue resolution or escalation to station
leadership as required
Education
High School Diploma -
Liberty High School
Kissimmee05.2018
Skills
Data Entry
Emergency Call Routing
Dispatcher Monitoring
Emergency Communications
Crisis Management
Map Reading
Map Reading Skills
Monitoring Frequencies
Weather Watching
Customer Satisfaction
Crew Safety
Aircraft Dispatch
Passenger Support
Federal Guidelines
Airfield Safety Expertise
Airfield Operations
Supervision
Air Travel
Security Regulations
Certification
- Licensed Ground Security Cooridanator
- IS.100 FEMA
- IS.101 FEMA
- IS.700 FEMA
- IS.907 FEMA
- IS.2200 FEMA
- IAMTCS Certified Flight Communicator
Timeline
OCC Supervisor
Swissport USA
04.2024 - Current
Communications Specialist
AdventHealth
02.2022 - 04.2024
EMS Dispatcher
First 2 Aid
05.2021 - 01.2022
Operations Agent
Menzies Aviation
11.2020 - 05.2021
High School Diploma -
Liberty High School