Jarrod Jefferson
Toledo,OH
Summary
Skilled in developing and managing operational workflow, supply chain design, and product sourcing plans to drive optimal business outcomes. Talent for negotiating with vendors and suppliers to ensure on-time and accurate delivery of orders. Skilled at supervising and mentoring cross-functional teams in creating plans, strategies, and tactics to improve business growth, reduce costs, and affect positive customer relations. Capacity for outperforming in highly pressurized, challenging, and fast-paced environments. Articulate and refined communicator with creative problem-solving, interpersonal, task prioritization, planning, customer service, and analytical skills.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Supervisor
Saia LTL Freight
Toledo, OH
05.2024 - Current
- Developed training materials to support ongoing staff education initiatives.
- Evaluated employee performance and provided constructive feedback for development.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Supervisor
University of Toledo Medical Center
Toledo, OH
12.2023 - 05.2024
- Supervised daily operations to ensure compliance with healthcare standards.
- Coordinated staff schedules and managed workflow efficiencies.
- Trained new employees on protocols and best practices in patient care.
- Implemented process improvements to enhance service delivery quality.
- Led team meetings to address performance issues and optimize communication.
- Monitored departmental budgets and resource allocation for efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Manager
Waffle House Restaurant
Toledo, OH
09.2023 - 12.2023
- Led team meetings to discuss performance metrics, set goals, and address operational challenges.
- Analyzed program effectiveness, providing recommendations for enhancing service delivery and customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Bulk Supervisor / Yard Supervisor
Universal Logistics
Detroit, MI
10.2022 - 07.2023
- Steer and supervise day-to-day operations of logistics department, including scheduling, staffing, and workflow management. Lead procurement, logistics, and inventory control functions. Develop and implement strategic supply chain plans to improve efficiency, reduce costs, and boost client satisfaction. Conduct regular inspections to ensure compliance with company policies and defined safety procedures.
- Selected Achievements:
- Led team of 18 employees to ensure on-time delivery of parts to primary facility and ensure a streamlined flow of routine operations.
- Ensured presence and authorization of semi-truck presence at plant for loading, unloading, and transportation of parts.
Manager
Recycle Ann Arbor Reuse Center
Ann Arbor, MI
2023 - 2023
- Supervised daily operations at Reuse Center, ensuring efficient workflow and resource utilization.
- Trained staff on proper recycling procedures and safety protocols to enhance operational efficiency.
- Developed and implemented process improvements to streamline inventory management and reduce waste.
- Collaborated with community organizations to promote reuse initiatives and expand outreach efforts.
- Monitored compliance with environmental regulations, ensuring all practices met industry standards.
- Managed vendor relationships, negotiating contracts to optimize supply chain efficiency and cost-effectiveness.
- Managed and motivated employees to be productive and engaged in work.
Central Supply Specialist
University of Toledo Medical Center
Toledo, OH
07.2016 - 10.2022
- Oversaw end-to-end supply chain, logistics, and inventory control functions. Maintained availability of all equipment on main floors and emergency room. Ensured on-time delivery of medical supplies to doctors and nurses.
- Selected Achievements:
- Received Shining Star Award for outstanding customer service.
- Expanded knowledge of medical equipment, terminology, MS Excel, and daily hospital processes and regulations.
- Earned promotion for excellent work ethic and dependability.
- Ranked among top ten in overall distribution in hospital.
Dietary Aide
University of Toledo Medical Center
Toledo, OH
07.2014 - 07.2016
- Oversaw end-to-end supply chain, logistics, and inventory control functions. Maintained availability of all equipment on main floors and emergency room. Ensured on-time delivery of medical supplies to doctors and nurses.
- Selected Achievements:
- Received Shining Star Award for outstanding customer service.
- Expanded knowledge of medical equipment, terminology, MS Excel, and daily hospital processes and regulations.
- Earned promotion for excellent work ethic and dependability.
- Ranked among top ten in overall distribution in hospital.
Customer Service Rep / Cashier
Arby’s
Toledo, OH
08.2009 - 06.2014
- Responded to customer inquiries, timely and efficiently resolved issues, and ensured a smooth flow of customers with minimal wait times. Provided exceptional customer service on a daily basis aligned with the organization’s standards. Ensured safety compliance during food preparation and serving.
- Selected Achievements:
- Enhanced client satisfaction and retention levels by providing top-notch customer service aligned with organizational standards.
- Eliminated financial discrepancies by diligently managing cash register and maintaining comprehensive records.
- Achieved several Employee of the Month for four different times.
- Built a high-performing team of professionals by providing strategic training and mentoring to new hires.
Education
Bachelor of Arts - Communications
University of Toledo
Toledo, OHSkills
- Supply Chain Management
- Inventory & Logistics Control
- Material Sourcing & Availability
- Outstanding Customer Service
- Reporting & Documentation
- Key Performance Indicators
- Relationship Management
- Warehouse Management
- Process Improvement
- Project Management
- Training and mentoring
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Analytical thinking
Certification
- Blue Bin Certified
- Lawson Certified
Timeline
Supervisor
Saia LTL Freight
05.2024 - Current
Supervisor
University of Toledo Medical Center
12.2023 - 05.2024
Manager
Waffle House Restaurant
09.2023 - 12.2023
Bulk Supervisor / Yard Supervisor
Universal Logistics
10.2022 - 07.2023
Central Supply Specialist
University of Toledo Medical Center
07.2016 - 10.2022
Dietary Aide
University of Toledo Medical Center
07.2014 - 07.2016
Customer Service Rep / Cashier
Arby’s
08.2009 - 06.2014
Bachelor of Arts - Communications
University of Toledo
Manager
Recycle Ann Arbor Reuse Center
2023 - 2023