Jarrod Lancelotta
Ellicott City,MD
Summary
Results-driven owner/operator with a strong background in operations management and customer satisfaction. Proven ability to streamline processes, enhance service delivery, and drive business growth.
Overview
11
11
years of professional experience
Work History
Owner/Operator
IPROVEMENT
Ellicott City, MD
04.2020 - Current
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Managed daily business operations, ensuring compliance with industry standards and regulations.
- Streamlined inventory management processes, reducing overhead costs and improving supply chain efficiency.
Sales Associate
Roof Solutions
Silver Spring MD
11.2014 - 04.2019
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Identified client needs through effective communication, ensuring tailored product recommendations.
- Executed sales strategies to achieve quarterly targets and drive revenue growth.
- Trained new sales associates on product knowledge and customer service best practices.
Education
High School Diploma -
Mt St. Joseph High School
Baltimore, MD05-1995
Skills
- Operations management
- Documentation and reporting
- Business planning
Timeline
Owner/Operator
IPROVEMENT
04.2020 - Current
Sales Associate
Roof Solutions
11.2014 - 04.2019
High School Diploma -
Mt St. Joseph High School