Jarrod White
Whitsett,NC
Summary
Proven leader with extensive experience at Estes Express Lines, adept in strategic planning and problem-solving. Enhanced operational efficiency and team productivity through innovative process improvements. Demonstrated excellence in leadership and communication, achieving significant enhancements in terminal operations and employee morale. Skilled in conflict resolution and organization, driving positive outcomes and fostering a culture of accountability and growth.
Overview
18
18
years of professional experience
Work History
Terminal Manager
Estes Express Lines
2021.09 - Current
- Set terminal budgets and set goals to adhere to plans.
- Boosted accuracy in outbound and inbound operations by initiating quality control processes on incoming and outgoing freight.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Facilitated intra-departmental functions and terminal operations according to corporate business plan.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Monitored employee performance and productivity.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Generated profit and loss statements and financial overviews of terminal.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Fielded customer complaints and comments and rectified issues.
- Changed culture of terminal by boosting morale and creating team inspired environment.
Operations Manager
Estes Express Lines
2012.08 - 2021.09
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help terminal evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Created monitoring system to maximize efficiencies, dims and reweighs.
- Ran the floor while keeping the flow of freight high.
- Ensured all training for supervisors, clerical staff, and dock workers.
- Engineered the dock layout to maximize efficiencies and create a less door pressured environment.
- Traveled teaching e-dock to other terminals
- Worked with other terminals to help to maximize efficient loading practices and to ensure service level goals were met.
Line-haul Supervising Dispatcher
Estes Express Lines
2008.01 - 2012.08
- Closely monitored dispatch board and prioritized all inbound calls after 5pm.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of all outbound loads schedule and extras.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Overseen vacations and schedule coverages of said vacations for all line haul operations in Greensboro NC.
- Minimized cost of operations by optimizing routes and efficiently combining trailers to eliminate running partials and unneeded empties.
- Communicated with all drivers on cancellations or any run deviations to ensure a smoother operation.
- Before Edock ensured all freight was manifested properly and trailers were hooked correctly. Provided drivers with haz-mat info and required placards before hte was developed.
Code Clerk
Estes Express Lines
2007.03 - 2008.01
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Orchestrated freight flow to and from dock.
- Assisted dispatch
- Helped with billing.
Dock Worker
Estes Express Lines
2006.09 - 2007.03
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Followed verbal and written instructions to properly move and ship products.
- Ran specialty account freight to ensure they were broken down correctly and all freight went to the correct customers.
Education
High School Diploma -
Archdale Trinity High School
Archdale NC06.2000
Skills
- Leadership
- Planning
- Good communication
- Accountability
- Strategic thinking
- Problem Solving
- Organization
- Conflict Resolution
Timeline
Terminal Manager
Estes Express Lines
2021.09 - Current
Operations Manager
Estes Express Lines
2012.08 - 2021.09
Line-haul Supervising Dispatcher
Estes Express Lines
2008.01 - 2012.08
Code Clerk
Estes Express Lines
2007.03 - 2008.01
Dock Worker
Estes Express Lines
2006.09 - 2007.03
High School Diploma -
Archdale Trinity High School
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