JONATHAN CLUFF
New London,CT
Summary
Goal-oriented Terminal Manager with distinguished experience in the Transportation industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Terminal Manager
DATTCO
Bridgeport, CT
03.2024 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Handled customer complaints and revised process to improve service, boosting customer service scores
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Established a culture of continuous improvement within the team, leading to enhanced performance levels across various functions.
RGM
Pizza Hut
Providence, RI
02.2024 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated aptitude for rapid learning and adaptation to dynamic environments.
Director of Operations
Chick-fil-A Restaurants
Rhode Island
09.2023 - 02.2024
- The Director’s role is critical in setting the overall tone and atmosphere of the restaurant across every business day part. Selecting talent, developing skills, and building community is a constant thought in the mind of this leader. This tireless individual must be a teacher at heart and must be energized by a quick-paced environment. The Director must be engaged in the following 5 areas: Vision
- Execute the vision of the operator
- Commitment to personal growth and development.
- Work closely with the operator to develop and track an Individual Development Plan (IDP) for yourself and for other leaders in the restaurant.
- Strategize restaurant growth as a High-Performance Leadership Team (HPLT)
- Identify and share short-term and long-term goals at all levels in the organization Recruit, select, coach, and develop potential
- Focus on the leadership development of the team Coordinate training feedback of new team members to the TD and all CTs.
- Observe, support, teach, model, measure, and provide feedback on every aspect of the CREATE RAVING FANS Strategy.
- Properly address both positive and negative Results and Relationships throughout the organization
- Work closely with other members of the leadership team and operator to develop and implement a continuous improvement plan for the development of all leaders, ambassadors, contributors, emerging leaders, and employees.
- Responsible for the development and empowerment of middle managers Quality & Customer Experience
- Use RQA, ROE, and CEM tools to measure and improve OE and ensure proper FDA and
- Oversee all facilities and ensure equipment is in proper working order. Develop strategy to ensure food safety standards exceed local and FDA food code standards
- Work closely with the operator to develop continuous improvement plans for quality and customer experience.
- Overseeing food counts, speed of service, food safety, etc. Sales & Brand Growth
Area District Manager
Popeyes Lousiana Kitchen
Providence, RI
06.2021 - 09.2023
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Achieved sales goals and service targets by cultivating and securing new customer relationships. Collaborated with upper management to implement continuous improvements and exceed team goals. Built relationships with customers and community to establish long-term business growth. Resolved problems with high-profile customers to maintain relationships and increase return customer base. Implemented systems and procedures to increase sales. Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy. Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues. Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth. Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems. Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Restaurant General Manager
Taco Bell
Salem, CT
09.2021 - 03.2022
- Carefully interviewed, selected, trained, and supervised staff. Set clear expectations and created positive working environment for employees. Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank. Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
General Manager
Planet Fitness
Willimantic, CT
09.2019 - 09.2021
- Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Transportation Operations Manager
Mohegan Sun Casino
Uncasville, CT
01.2008 - 06.2019
- Coordinated driver dispatch to accomplish daily delivery requirements. Prepared and updated employees' daily work schedules and resolved delivery problems. Communicated with customer service and sales teams to improve productivity and service ratings. Organized records of vehicles, schedules and completed orders. Interacted well with customers to build connections and nurture relationships. Trained new employees on proper protocols and customer service standards. Trained and guided team members to maintain high productivity and performance metrics. Assisted in recruiting, hiring and training of team members. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Managed purchasing, sales, marketing and customer account operations efficiently. Monitored daily cash discrepancies, inventory shrinkage and drive-off. Reported issues to higher management with great detail. Oversaw team of Number drivers by reviewing performance to promote timely and efficient deliveries and operations. Observed staff to review compliance and safety to minimize losses due to violations or damage. Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
Education
High School Diploma - General Studies
New London High School
New London, CT06.2008
Skills
- Payroll
- Recruiting
- Employee evaluation
- Organizational skills
- Purchasing
- Account management
- Marketing
- Budgeting
- Product demos
- Dispatching
- MS Office, Micros,ACSC, TripBooks,Livery Strong leadership qualities Coach Systems,Ascent,Scooter Bug,CVPS Extraordinary fast learner Systems Great organizational skills Highly Productive Excellent interpersonal speaker Self starter Works well under tight deadline
- Restaurant management
- Mentoring
- Customer service
- Payroll management
- Transportation management
- Supervising experience
- Sales
- Delivery driver experience
- Leadership
- Branding
- Negotiation
- Procurement
- Pricing
- Restaurant experience
- Vendor and contract negotiations
Certification
- ServSafe
- Food Safety Certification
Timeline
Terminal Manager
DATTCO
03.2024 - Current
RGM
Pizza Hut
02.2024 - 02.2024
Director of Operations
Chick-fil-A Restaurants
09.2023 - 02.2024
Restaurant General Manager
Taco Bell
09.2021 - 03.2022
Area District Manager
Popeyes Lousiana Kitchen
06.2021 - 09.2023
General Manager
Planet Fitness
09.2019 - 09.2021
Transportation Operations Manager
Mohegan Sun Casino
01.2008 - 06.2019
High School Diploma - General Studies
New London High School