Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jarvis Evans

Katy,TX

Summary

Versatile and results-driven professional with a proven track record at Publix, enhancing customer satisfaction and loyalty through empathetic service and swift problem resolution. Mastered business growth strategies as a Self Employed owner, achieving revenue increases by diversifying product offerings and streamlining processes. Skilled in product sales and coordination, demonstrating exceptional leadership and organizational abilities.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Cross-trained and provided backup support for organizational leadership.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Business Owner

Self Employed
06.2010 - Current
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Developed strategic business plan, guiding company towards sustainable growth and profitability.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.

Product Specialist

The Home Depot Inc
10.2017 - 12.2020
  • Researched product's technical specifications and accurately communicated information.
  • Trained and provided coaching to Number junior team members.
  • Developed and implemented preventive maintenance procedures.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Continually expanded knowledge of Product or Service product line.
  • Optimized inventory management, ensuring timely availability of products for customers.
  • Assisted with demonstrations for Product or Service to showcase functionality.
  • Analyzed sales data to identify trends and opportunities for product improvement and innovation.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Associate

Target Logistics
12.2012 - 08.2017
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.

Education

N/A - Business Administration

Palm Beach State College
Lake Worth, FL

Skills

  • Product sales
  • Coordination
  • Stock management
  • Retail store support
  • Business development
  • Carpenter Skills
  • Kitchen and Bathroom Renovation
  • Artistic Creativity
  • Concrete Pouring
  • Concrete Prep
  • Epoxy Installation
  • Floor Installation
  • Crafting
  • Building
  • Heavy Machinery Operations
  • Some Plumbing (not licensed)
  • Some Electrical (not licensed)

Accomplishments

Nominated For Team Leader At The Home Depot

Mastered Operation Of Heavy Machinery And Tools

Owning My Own Art, Design, and Epoxy Business

Certification

Certified Floor Contractor

Certified Epoxy Installer

Certified Paint Expert And Specialist

Certified Forklift Driver

Certified Reach Driver

Certified Lift Driver

Timeline

Product Specialist

The Home Depot Inc
10.2017 - 12.2020

Store Associate

Target Logistics
12.2012 - 08.2017

Business Owner

Self Employed
06.2010 - Current

Customer Service Representative

Publix

N/A - Business Administration

Palm Beach State College

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Jarvis Evans