Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Affiliations
Timeline
Generic
Jarvis Orange

Jarvis Orange

Macon,United States

Summary

Experienced customer success agent with 16 years of experience in the healthcare, food, and finance industries. Proven data analyst with expertise in Linux, Python, HTML, CSS, and SQL. Involved in the management and supervision of commercial and industrial buildings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Internet Service Representative IV

GEICO
Macon, GA
06.2015 - 10.2022
  • Assisted customers with their auto policies via online chat, social media, and email using Salesforce and Sprinklr.
  • Managed over 70 cases per day

Order Selector

Sysco
College Park, GA
12.2013 - 06.2015
  • Utilizing triple pallet jack, selected customer orders from frozen, dry, and cooler warehouse areas.
  • Maintained error-free record for entirety of employment with work output of 140%.

Patient Service Technician

Rotech Healthcare
Milledgeville, GA
08.2011 - 12.2013
  • Performed delivers of doctor-prescribed oxygen products and durable medical equipment (DME) to patients.
  • Exceeded at additional responsibilities including on-call technical support, device repair, product training, and warehouse management.
  • Managed patient list of over 300 patients in Central Georgia Area.

Education

Associate of Applied Science - Computer Programming

Central Georgia Technical College
Macon, GA
2024

Some College (No Degree) - Information Tech & Networking

DeVry University
Villa Park, IL

Skills

  • Project Management
  • Customer Support
  • HTML & Cascading Style Sheets (CSS)
  • Resolving Complaints
  • Troubleshooting and Modifications
  • Documentation Writing
  • Linux Environments
  • Scripting Languages: Python
  • Web Security
  • Social Media Management
  • Written and Oral Communications
  • Databases: Oracle, SQL Server, MongoDB

Accomplishments

  • Acclaimed songwriter for GEICO's 2020 profit sharing music video.
  • Achieved top 10 agent status by completing chat and email cases efficiently and accurately.
  • Developed guidelines for internet agents in collaboration with the underwriting department.

Certification

  • Personal lines insurance - GEICO Issued Jul 2015
  • PMI Member Certificate Issued March 2023
  • 20-Hour Mortgage Loan Originator SAFE Comprehensive 14-Day Session Issued May 2022
  • Build a Full Website using WordPress Issued Jun 2021


Affiliations

  • Project Management Institute
  • Central Georgia Technical College Cyber Security Club

Timeline

Internet Service Representative IV

GEICO
06.2015 - 10.2022

Order Selector

Sysco
12.2013 - 06.2015

Patient Service Technician

Rotech Healthcare
08.2011 - 12.2013

Associate of Applied Science - Computer Programming

Central Georgia Technical College

Some College (No Degree) - Information Tech & Networking

DeVry University

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Jarvis Orange