Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Teri Smith

Dallas,TX

Summary


Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Internet Service Agent IV

GEICO Insurance
11.2004 - Current
  • Managed high chat volumes while maintaining excellent customer service standards for prompt issue resolution.
  • Coordinated with other departments to ensure seamless service delivery across all touchpoints.
  • Running and distributing supervisor reports to fellow team members.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Customer Service Agent

Viking Office Products
11.1999 - 11.2004
  • Providing excellent customer to customer by phone
  • Following up with deliveries providers to ensure orders were accurate and status of delivery issues
  • Backup to supervisors to provide support to fellow team members and take escalated phone calls
  • Data-entry to spreadsheets with team's performance.

Education

Bachelor of Arts in Social Work -

University of Texas at Arlington
Arlington, TX

Skills

  • Time Management
  • Problem Solving
  • Conflict Resolution
  • Patience and Calmness
  • Decision Making
  • Adaptability and Flexibility
  • Empathy and Understanding
  • Effective Communication
  • Computer Literacy
  • Teamwork and Collaboration
  • Multitasking and Organization

Certification

Personal Line Property and Casualty Agent License: Texas, New Mexico, South Dakota, Nebraska, Kansas, Iowa, California, Maryland

Software

Docusign, Amerifind DCS Information System, Ring, Salesforce

Timeline

Internet Service Agent IV

GEICO Insurance
11.2004 - Current

Customer Service Agent

Viking Office Products
11.1999 - 11.2004

Bachelor of Arts in Social Work -

University of Texas at Arlington

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Teri Smith