Jasmanda Caraballo
Camden,NJ
Summary
Experienced professional in customer support, skilled at efficiently resolving issues and ensuring optimal customer satisfaction. Demonstrating a strong focus on collaborative teamwork, problem-solving, and utilizing support tools effectively to enhance the overall user experience. Recognized for reliability and a goal-oriented approach, consistently exceeding expectations and delivering exceptional results.
Overview
10
10
years of professional experience
Work History
Order Administrator
Leonardo’s Helicopters
Philadelphia, PA
10.2024 - Current
- Communicated with multiple customers to address order inquiries, changes and cancellations to any orders provided
- Monitored and tracked inventory in SAP/CRM to achieve order fulfillment
- Improved customer satisfaction by promptly addressing inquiries and resolving issues related to orders
- Collaborated with cross-functional teams for seamless order management resulting in reduced lead times
- Managed high volume orders to ensure timely delivery and accurate invoicing
- Developed strong relationships with key customers by providing outstanding personalized service and follow-up communications that involves information on tracking and delivery
Bilingual Customer Service Representative
Axe Prime LLC
Mt Laurel, New Jersey
04.2021 - 05.2024
- Managed over 50 customer calls per day as well as online chats, emails, SMS text messages
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using certain methods and tools
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Translated documents, forms and other materials from English to Spanish.
Mortgage Loan Processor
Freedom Mortgage
Remote
10.2020 - 03.2021
- Perform general evaluation of all application such as financial documents, mortgage type etc.
- Reviewing documentation for missing or erroneous information
- Researching/correcting mistakes and investigate inconsistencies
- Conducting final review of documentations and application before closing
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Communicated with originator and applicant concerning progress of loan file
Benefits Consultant
Willis Towers Watson
Mt Laurel, New Jersey
09.2018 - 11.2019
- Answering questions or concerns from employees about their benefits, conducting changes or qualified life events mid-year
- Maintained employees benefit records up to date
- Informing employee of any changes to their benefits for upcoming year
- Assisting with benefit enrollment and any payment deduction questions
- Documented customer interactions and transactions for accurate, up-to-date records
- Completed customer applications and updated records to reflect current information
- Set up customer payment plans to cover annual policies and renewals
Bilingual Tax Preparer
Liberty Tax Service
Philadelphia, PA
01.2017 - 05.2018
- Interview clients to obtain additional information on taxable income, deductible expenses and allowance
- Review financial records such as income statements and documentation expenditures to determine form needed to prepare tax return
- Calculate form preparation fees according to return complexity and processing time required
- Check data input and verify
- Compute taxes owed or overpaid, using adding machines or personal computers
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Receptionist
Orlando’s Realty LLC
Philadelphia, PA
04.2015 - 12.2016
- Coordinated and communicated with multiples clients daily to gather pertinent information
- Provided administrative support to team members including making copies, sending faxes, organizing documents and rearranging schedule
- Met incoming customers with professional approach and provided friendly, knowledge assistance
- Scheduled meeting with salesperson and clients, emailed customers and placed outbound calls as needed
- Responded to inquiries from callers seeking information
Education
High School Diploma -
Agora Cyber Charter School
King of Prussia, PA05.2015
Skills
- Computer knowledge
- Detail-oriented
- Fast learner
- Outstanding interpersonal skills
- Multi-tasking
- Problem-solving abilities
- Effective communication
- Teamwork
- Process improvements
- Microsoft applications
- Technical Direction
- Information Updates
- CRM Systems
- Administrative and Office Support
Timeline
Order Administrator
Leonardo’s Helicopters
10.2024 - Current
Bilingual Customer Service Representative
Axe Prime LLC
04.2021 - 05.2024
Mortgage Loan Processor
Freedom Mortgage
10.2020 - 03.2021
Benefits Consultant
Willis Towers Watson
09.2018 - 11.2019
Bilingual Tax Preparer
Liberty Tax Service
01.2017 - 05.2018
Receptionist
Orlando’s Realty LLC
04.2015 - 12.2016
High School Diploma -
Agora Cyber Charter School