Jasbeer Kaur
Sacramento,CA
Summary
Detail-oriented team player with a proven track record at Tech Mahindra Ltd & Shop heroic enhancing team productivity through effective communication and leadership. Excelled in customer service, achieving high satisfaction rates and recognition for performance excellence. Skilled in event organization and adept at fostering teamwork, demonstrating both hard and soft skills essential for operational success.
Overview
11
11
years of professional experience
Work History
Supervisor
Shop Heroic Wholesale Outlet
02.2023 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored newly hired employees and achieved results by working with team members to achieve established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delivered excellent customer service and completed tasks in given timelines.
Business Coordinator
Tech Mahindra Ltd.
06.2019 - 10.2020
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
- Managed project staffing, recruitment and new hire process.
- Managed employee scheduling, ensuring adequate staffing levels during peak times while reducing overtime costs where possible.
Senior Process Executive
Infosys BPM
02.2018 - 05.2019
- Worked for British Telecom Project as a triple skilled advisor handling calls,chats and emails.
- Trained junior team members and helped them achieve the best call handling time, fostering a culture of learning and growth.
- During my tenure got many appreciations from the customers and also was awarded by our client for getting higher number of customer surveys and for being a consistent performer.
- Delivered excellent customer service, and coordinated with the supervisors to meet daily targets,increase sale and cater maximum customer satisfaction.
Anchor, Event Organizer
Just Knock For Dance & Events Company
02.2016 - 01.2018
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed creative themes for events and created related activities to engage attendees.
- Created detailed timelines and budgets for events to meet all deadlines.
- Utilized social media to promote events and increase attendance.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues and hosted many wedding's,birthdays events and social gathering's.
- Trained and supervised event staff to complete tasks on time.
Customer Care Representative - Operations
Tata Business Support Services Limited
09.2013 - 07.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders and sold membership plans and got appreciation from clients and customers.
Education
MBA - Human Resource
ASM Institute of International Business & Research
Pune, India10.2017
Bachelor of Commerce - Cost & Work Accounting
Manghanmal Udharam College of Commerce Pune
Pune, India04.2015
High School - Commerce
Jai Hind Junior College, Maharashtra State Board
Pune, India02.2012
Skills
- Friendly and Patient
- Excellent Phone Etiquette
- Customer Service
- Leadership and Teamwork
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Marathi
Full Professional
Timeline
Supervisor
Shop Heroic Wholesale Outlet
02.2023 - Current
Business Coordinator
Tech Mahindra Ltd.
06.2019 - 10.2020
Senior Process Executive
Infosys BPM
02.2018 - 05.2019
Anchor, Event Organizer
Just Knock For Dance & Events Company
02.2016 - 01.2018
Customer Care Representative - Operations
Tata Business Support Services Limited
09.2013 - 07.2014
MBA - Human Resource
ASM Institute of International Business & Research
Bachelor of Commerce - Cost & Work Accounting
Manghanmal Udharam College of Commerce Pune
High School - Commerce
Jai Hind Junior College, Maharashtra State Board
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