Ja'Scha Bennett

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Trained new staff members on proper customer service and hospitality policies.
• Greeted guests with friendly and professional acknowledgment to build rapport.
• Communicated with customers to promptly resolve complaints and address inquiries.
• Reduced risks by maintaining clean and organized work environment.
• Streamlined check-in and check-out processes for improved efficiency and reduced wait times.

• Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
• Achieved sales targets consistently through product knowledge and persuasive communication skills.
• Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
• Utilized expert product knowledge to assist customers in making informed purchasing decisions.
• Organized employee schedules, adhering to budgetary constraints while maintaining adequate staffing levels during peak hours.
• Organized product displays for maximum visibility and appeal, resulting in higher impulse purchases from customers browsing the store floor.
• Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
• Completed store opening and closing procedures.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Opened and closed store 2-3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Opened inventory boxes and restocked shelves.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Increased client satisfaction by providing personalized academic advising and support services.
• Developed comprehensive educational plans for students, promoting successful program completion and career readiness.
• Developed and maintained system organization with student records management.
• Monitored student success and reported graduation progress to parents, students and administration.
• Counseled students and parents through decisions about academic, college and career planning, providing detailed suggestions to help support personal achievement.
• Provided resources to support students in achieving career goals.
• Scheduled appointments for students with counselors via email & phone.
• Kept records of calls, emails and walk-ins daily via Excel.

Duties consisted of working the front line which includes:

• Cashiering- Ringing up groceries, packing groceries, asking customers to apply for Sam’s Club Credit Card or Upgrading

Sam’s Club Membership for better benefits, making sure register areas are cleaned and swept.

• Self Checkout- Watching for customers if they need help while checking out items themselves also asking about the Sam’s Club Credit Card & Sam’s Club Membership also making sure the self-check area is clean.
• Greeter- Greeting customers & asking if they have the Sam’s

Club Scan n Go app, also checking for returns that customers bring in.

• Exit Door- Checking Out customers receipts making sure they have successfully purchased all items.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Strengthened customer retention by offering discount options.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Greeted each guest warmly, offered assistance and provided information about operations and personnel.
• Accepted payments via cash, card and check.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Enhanced customer satisfaction by providing excellent service and timely assistance in the Softlines department.
• Streamlined merchandise presentation by organizing displays, ensuring products were visually appealing and accessible.
• Boosted sales through effective cross-selling and upselling of complementary items within the Softlines section.
• Collaborated with team members to achieve monthly sales targets, driving overall store performance and profitability.
• Assisted customers with product inquiries, offering expert advice on features, sizing, and styling options.
• Maintained up-to-date knowledge on current trends in fashion, enabling informed recommendations for customers seeking style advice.
• Monitored stock levels within the Softlines department to ensure adequate supply of popular items during peak periods or promotions.
• Managed returns and exchanges professionally, adhering to store policies while maintaining a focus on customer satisfaction.
• Participated in routine meetings with store management to discuss performance metrics and identify areas for improvement in the Softlines area.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Implemented loss prevention measures within the Softlines department by diligently monitoring customers, reporting suspicious activity, and securing high-value items.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Improved customer satisfaction by providing friendly and efficient service at the register.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.