Nadine Bien Aime
Lauderhill,FL
Summary
Resourceful Hospitality Representative known for high productivity and efficiently completing tasks. Possess specialized skills in customer service, conflict resolution, and event management which ensure guest satisfaction and operational excellence. Excel at communication, teamwork, and adaptability, leveraging these soft skills to navigate diverse hospitality environments successfully and contribute positively to workplace dynamics. Seasoned professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, reservation systems, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring positive guest experiences and smooth operations in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hospitality Representative
Cambria Hotel & Suites
Stirling, FL
11.2021 - 12.2023
- Processed reservation requests for individuals or groups using computerized systems.
- Followed up on guest satisfaction surveys after their stay was completed.
- Greeted and welcomed guests upon arrival to the hotel.
- Coordinated group arrivals and departures in an efficient manner.
- Attended regular training sessions related to hospitality industry standards.
- Maintained the cleanliness of the front desk area, lobby, and other common areas of the hotel.
- Provided excellent customer service throughout each interaction with guests.
- Ensured that all reservations were properly documented in the system prior to check-in.
- Collaborated with other departments such as housekeeping and maintenance when necessary.
Customer Service Representative
Check Cash Usa
Stirling, FL
08.2018 - 09.2021
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained accurate records of all cashier transactions and resolved discrepancies as needed.
- Processed deposits, withdrawals, loan payments, transfers, check cashing, money orders and cash advances.
- Performed teller transactions including check cashing, withdrawals and deposits in accordance with established policies and procedures.
Representative Assistant
24 HR Fitness
Pine Island, FL
03.2015 - 06.2018
- Participated in team meetings to discuss progress towards achieving company targets.
- Greeted visitors members, and answered incoming telephone calls professionally.
- Ordered supplies as necessary for daily operations of the office.
- Tracked inventory levels and placed orders when stock ran low in order to maintain optimal levels at all times.
- Reviewed customer feedback surveys and compiled results into comprehensive reports.
- Organized files, documents, and other materials related to office operations.
- Collaborated with other trainers to ensure a safe workout environment for all gym patrons.
- Facilitated team building activities that encouraged positive interaction among members while promoting physical fitness objectives.
Customer Service Representative
J&C General Tiles Appliance Inc -
Miami Beach, FL
01.2009 - 12.2014
- Created visual presentations for in-store displays that highlighted featured products.
- Inspected incoming shipments for accuracy against purchase orders prior to acceptance into the store.
- Operated cash registers efficiently while handling transactions accurately and quickly.
- Provided expert advice on home decorating solutions to customers.
- Performed inventory management duties, including ordering new merchandise and tracking stock levels.
- Advised client on space planning, layout and use of furnishings or equipment.
- Coordinated with clients regarding their preferences in terms of color, style.
Education
Massage Therapist - Human Development
Florida National College
Hialeah, FL06-2018
High School Diploma -
Miramar High School
Miramar, FL08-2008
Skills
- Task Delegation
- Deadline-oriented
- Meeting facilitation
- Team building
- Phone and Email Etiquette
- Problem-solving aptitude
- Excellent Communication
- Creative Thinking
- Multitasking
- Problem-solving abilities
- Self Motivation
- Professional Demeanor
Certification
- Miramar High School Diploma
- Florida National Massage Therapist Certification
Timeline
Hospitality Representative
Cambria Hotel & Suites
11.2021 - 12.2023
Customer Service Representative
Check Cash Usa
08.2018 - 09.2021
Representative Assistant
24 HR Fitness
03.2015 - 06.2018
Customer Service Representative
J&C General Tiles Appliance Inc -
01.2009 - 12.2014
Massage Therapist - Human Development
Florida National College
High School Diploma -
Miramar High School
- Miramar High School Diploma
- Florida National Massage Therapist Certification
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