Directed team of 3 technicians in reducing tickets in a high-volume building by over 96%, streamlining issue resolution processes while handling escalations to restore operational normalcy
Key vendor management, issued out tasks, performed quality control and assisted vendor teams to ensure the mission is done on time
Provided hands-on training to three technicians on GPU replacements, improving team capability and reducing errors during routine troubleshooting
Drafted and corrected cable maps to ensure that datacenter is built to customer specifications from ground up
Network Technician
Cavalry Solutions
02.2023 - 08.2024
Administered over 1,000 Cisco routers, switches, and firewalls via CLI, ensuring optimal network performance and security across the infrastructure
Monitored SIEM for critical security incidents, including DDoS, phishing, and Carbon Black alerts, taking prompt action to maintain the company’s security posture
Troubleshot and resolved network and system issues across Windows and Linux servers, including partitioning, hardware malfunctions, and configurations, minimizing downtime
Collaborated with cross-functional teams to implement and manage networking protocols (VLANs, STP, OSPF) and identity management in Active Directory and Azure environments
Cryptologic Analyst, Journeyman
United States Air Force
08.2015 - 08.2021
Researched, analyzed, and produced over 1,000 unique intelligence reports, delivering actionable insights and strategic recommendations to senior leadership
Led a team of 30+ analysts by managing scheduling, mentorship, and training to ensure mission-critical qualifications were consistently met and maintained
Prepared and delivered daily intelligence briefings to high-level executives, ensuring project timelines, accuracy, and relevance were met while communicating complex data clearly
Developed the first-ever OSINT mission qualification, creating, reviewing, and conducting training to enhance mission capabilities and increase operational readiness
Skills
Cisco CLI
Active Directory
Hardware Support (installation, troubleshooting)
Network troubleshooting
Team Leadership & Mentorship
Incident Management & Problem Resolution
Research & Analysis (large data sets)
Report Production & Clear Communication
Leadership Experience
Graduated from the U.S. Air Force’s Airman Leadership School, developing advanced leadership, management, and communication skills that shaped my ability to lead high-performance teams
Guided veterans through the VA benefits process, providing one-on-one assistance with securing disability benefits, enrolling in college, and utilizing VA home loans—enhancing their transition to civilian life