Jason Karnes
Castle Rock,CO
Summary
Dynamic manager with extensive experience at GNC, Citadel, and State security excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction through effective staff training and conflict resolution. Skilled in inventory management and decision-making, driving operational efficiency and fostering a collaborative work environment.
Overview
35
35
years of professional experience
Work History
Manager
State Security Agency
Aurora, CO
05.2017 - Current
- Developed and implemented security protocols to enhance operational efficiency.
- Led training sessions for staff on emergency response procedures and safety measures.
- Coordinated inter-departmental communication to streamline incident reporting processes.
- Managed resource allocation to ensure optimal staffing during critical operations.
- Established relationships with local law enforcement to facilitate collaboration on security initiatives.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated protective service operations with other emergency response agencies.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Coordinated with law enforcement and emergency responders during critical incidents, minimizing impact and ensuring swift resolution.
- Responded swiftly to security incidents and effectively resolved security issues.
- Supervised team of Number security personnel during shift.
Store Manager
Car Toys
Aurora, CO
10.2017 - 01.2022
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory control processes, reducing stock discrepancies through effective oversight.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Implemented promotional strategies that increased foot traffic and boosted sales revenue.
- Analyzed sales data to identify trends, adjusting merchandising approaches accordingly for improved outcomes.
- Developed staff schedules, optimizing labor costs while maintaining service excellence during peak periods.
- Conducted regular audits of store compliance with company policies and industry regulations to mitigate risks.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Regional Manager
Citadel Security USA
Rifle, CO
01.2016 - 10.2017
- Oversaw regional operations, ensuring compliance with safety and security protocols.
- Developed and implemented strategic initiatives to enhance service quality and client satisfaction.
- Managed budget allocations, optimizing resource utilization across multiple sites.
- Led cross-functional teams to drive efficiency in security operations and incident response.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Trained security staff on emergency procedures and equipment usage to ensure preparedness.
- Monitored surveillance systems to detect suspicious activities and respond accordingly.
- Reviewed and updated security policies in alignment with industry best practices and regulations.
- Led investigations into security breaches, documenting findings and recommending corrective actions.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Provided executive protection services for high-profile clients, ensuring their safety during public appearances and travel.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Conducted regular security audits to identify vulnerabilities, resulting in strengthened defense mechanisms.
- Conducted regular security audits to identify vulnerabilities and recommend corrective actions.
- Conducted background checks and security clearances for new hires, maintaining trustworthy workforce.
- Managed diverse team of security professionals, fostering culture of continuous improvement and vigilance.
- Streamlined security operations, introducing efficient processes that saved time and reduced errors.
- Improved team response time to security incidents with rigorous training and simulation exercises.
- Negotiated contracts with security vendors, securing high-quality services and equipment within budget constraints.
Store Manager
1ststop Firearms
Englewood, CO
05.2013 - 12.2015
- Fostered a positive work environment, enhancing team collaboration and employee retention rates through leadership initiatives.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw inventory management and ensured compliance with safety regulations.
- Developed training programs for staff on firearms handling and safety protocols.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Maintained accurate records of all firearm transactions adhering strictly to federal regulations.
- Managed inventory effectively, ensuring optimal stock levels and timely replenishment of popular items.
- Assisted customers in completing necessary background checks and paperwork for firearm purchases efficiently.
- Increased sales revenue with targeted promotions and strategic product placement within the store.
- Developed customized training programs catering specifically to individual customer needs.
- Achieved sales targets consistently by motivating team members through performance-based incentives or recognition programs successfully.
- Resolved customer complaints professionally, demonstrating empathy while upholding company policies fairly in all situations.
- Built rapport with clients through genuine enthusiasm sharing expert advice on responsible firearm ownership.
- Coordinated special events such as range days or promotional activities to attract new clientele and increase brand awareness.
- Monitored industry trends to stay informed about new products or regulations impacting the firearms market effectively.
- Conducted comprehensive staff training on firearms handling, safety, and legal regulations to ensure compliance.
Sales Manager
Schomp Automotive
Littleton, CO
01.2010 - 05.2013
- Led sales team to exceed monthly targets through effective strategy implementation.
- Developed and executed training programs to enhance product knowledge among staff.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Implemented CRM systems to streamline customer interactions and improve relationship management.
- Mentored junior sales representatives, fostering skill development and enhancing team performance.
- Conducted regular performance reviews, providing constructive feedback to drive individual success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Regional Sales Manager
GNC - General Nutrition Center
Denver, CO
01.2006 - 12.2010
- Led regional sales strategy to exceed quarterly revenue targets through effective team management and market analysis.
- Developed training programs for sales staff, enhancing product knowledge and customer engagement techniques.
- Analyzed market trends to identify growth opportunities, driving strategic initiatives across multiple locations.
- Fostered relationships with key clients to strengthen brand loyalty and improve customer retention efforts.
- Mentored junior sales managers, providing guidance on best practices and professional development opportunities.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Shift Supervisor
Jeppesen - A Boeing
Denver, CO
02.2000 - 12.2005
- Supervised team operations to ensure timely completion of flight planning and navigation services.
- Implemented process improvements that enhanced workflow efficiency and reduced error rates.
- Trained and mentored staff on best practices for operational excellence and customer service.
- Coordinated shift schedules to optimize resource allocation and maintain service quality standards.
- Monitored performance metrics to identify areas for improvement and develop action plans accordingly.
- Collaborated with cross-functional teams to streamline communication and enhance project outcomes.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Store Manager
Quality Auto Sound
Denver, CO
02.1998 - 12.1999
- Led team in daily operations to enhance customer service and satisfaction.
- Developed training programs for new staff, improving onboarding efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling and workflow for staff to ensure timely project completion.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Department Manager
King Soopers
Denver, CO
03.1991 - 12.1999
- Led team to enhance customer service quality and operational efficiency.
- Streamlined inventory management processes, reducing stock discrepancies.
- Developed training programs for staff, improving team performance and retention.
- Implemented scheduling systems to optimize labor allocation during peak hours.
- Coordinated cross-departmental initiatives to improve store operations and customer experience.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Education
High School Diploma -
Sheridan High School
Sheridan, CO 05.1994
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Operations management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Coaching and mentoring
- Employee onboarding
- Work prioritization
- Inventory management
- Recruiting and interviewing
Timeline
Store Manager
Car Toys
10.2017 - 01.2022
Manager
State Security Agency
05.2017 - Current
Regional Manager
Citadel Security USA
01.2016 - 10.2017
Store Manager
1ststop Firearms
05.2013 - 12.2015
Sales Manager
Schomp Automotive
01.2010 - 05.2013
Regional Sales Manager
GNC - General Nutrition Center
01.2006 - 12.2010
Shift Supervisor
Jeppesen - A Boeing
02.2000 - 12.2005
Store Manager
Quality Auto Sound
02.1998 - 12.1999
Department Manager
King Soopers
03.1991 - 12.1999
High School Diploma -
Sheridan High School