Jasel Rico
Alhambra,CA
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in patient experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
UCLA
747 Westwood Blvd
10.2019 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Experience Ambassador
Los Angeles Community Hospital
4081 East Olympic Blvd
09.2019 - 12.2023
- Improved patient experience scores through effective communication and empathy.
- Enhanced patient satisfaction by providing personalized care and addressing individual needs.
- Developed strong relationships with patients, fostering trust and loyalty in the healthcare facility.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
Patient Access Representative
Silver Lake Medical Center
1711 West Temple St
12.2013 - 07.2018
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Lifeguard
Los Angeles Aquatics Department
3900 Chevy Chase Drive
06.2009 - 09.2016
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
Education
Associate of Arts - Radio And Television Broadcasting
Los Angeles Valley College
Van Nuys, CA06.2012
High School Diploma -
Los Angels City of Angels
06.2009
Skills
- Problem-Solving
- HIPAA Compliance
- Patient Education
- Medical Terminology
- Insurance Billing
- Flexible Schedule
- Strong Empathy
- Critical Thinking
Accomplishments
Employee of the month 2022, 2023
Affiliations
- Reading
- Hiking
- Beginner Tennis
Languages
Spanish
Full Professional
Timeline
Patient Access Representative
UCLA
10.2019 - Current
Patient Experience Ambassador
Los Angeles Community Hospital
09.2019 - 12.2023
Patient Access Representative
Silver Lake Medical Center
12.2013 - 07.2018
Lifeguard
Los Angeles Aquatics Department
06.2009 - 09.2016
Associate of Arts - Radio And Television Broadcasting
Los Angeles Valley College
High School Diploma -
Los Angels City of Angels