Summary
Overview
Work History
Education
Skills
Timeline

Jaselyn Silva Valdez

Furniture Values LLC
Phoenix,AZ
7
years of professional experience

Dedicated Customer Service Representative with extensive experience in high-volume call and email support. Expertise in problem-solving and fostering positive customer relationships. Strong skills in Microsoft Office Suite for managing communications and documentation. Focused on enhancing customer satisfaction and supporting team efficiency.

Work History

Customer Service Representative

9 Months
Furniture Values LLC | 09.2025 - 06.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided product information and guidance to enhance customer satisfaction and loyalty.
  • Assisted in training new team members on company policies and customer service protocols.
  • Utilized Microsoft Office applications daily, including Outlook, Word, Teams, OneNote, and Excel.
  • Provided frontline customer support through incoming calls and emails, assisting with product and service transactions efficiently.
  • Followed up with customers after issue resolution to ensure satisfaction and address any lingering concerns.

Customer Service Representative

4 Years 11 Months
Albertsons Corporate Division | 04.2020 - 03.2025
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • De-escalated problematic customer concerns, maintaining a calm and friendly demeanor.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided support for billing concerns, account inquiries, and membership-related issues, ensuring accurate and timely resolutions.

Customer Service Representative

1 Year
CaptionCall | 01.2019 - 01.2020
  • Delivered exceptional customer service by accurately captioning diverse conversation topics in real time.
  • Ensured consumer confidentiality by safeguarding sensitive information.
  • Focused on minimizing distractions in office environment to maintain productivity and enhance work quality.
  • Demonstrated a positive attitude while collaborating with team members across departments.

Education

High School Diploma

Student Choice High School | Phoenix, AZ | 05-2019

Skills

Customer service
Telephone etiquette
Typing 80 wpm
Conflict resolution
Data entry accuracy
Professional demeanor

Timeline

Customer Service Representative

Furniture Values LLC
09.2025 - 06.2026Read More

Customer Service Representative

Albertsons Corporate Division
04.2020 - 03.2025Read More

Customer Service Representative

CaptionCall
01.2019 - 01.2020Read More

Student Choice High School

High School Diploma
Read More
Jaselyn Silva Valdez