Jasemon Strong
St Louis,MO
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
19
19
years of professional experience
Work History
Security Officer
A&Associates
St Louis, MO
08.2023 - Current
- Conducted regular patrols, identifying and addressing potential security risks to enhance safety.
- Responded promptly to alarms and incidents, effectively assessing situations to mitigate threats.
- Monitored premises, ensuring safety and security for all personnel and maintaining a secure environment.
Patient Transporter
Barnes Jewish
St Louis, MO
09.2023 - 01.2024
- Transported patients safely to and from various departments within the hospital.
- Assisted nursing staff by preparing patients for examinations and treatments.
- Monitored patient comfort during transportation to alleviate anxiety and enhance overall experience.
- Communicated with medical staff to facilitate timely patient transfers and improve care coordination.
- Followed safety protocols while navigating through busy hospital environments.
- Collaborated with team members to schedule patient transport efficiently.
- Provided support to patients by addressing their concerns during transport activities.
- Greeted patients warmly upon arrival at the hospital and explained the transport plan and destination.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Collected patient information from nursing staff prior to transport.
- Assisted patients with entering and exiting vehicles and transferring between wheelchairs or stretchers to ensure safe and smooth transitions.
- Checked all medical documents for accuracy prior to transporting patients.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
Customer Service Representative
Spectrum
St Louis, MO
04.2023 - 09.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and service requests, ensuring timely resolution and satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved issues using company tools and resources effectively.
- Collaborated with team members to address customer feedback and improve overall satisfaction.
- Processed transactions accurately and promptly for customer accounts.
- Educated customers on products and services, enhancing their knowledge and confidence in usage.
- Maintained detailed records of customer interactions for future reference.
Crew Manager
White Castles
St Louis, MO
02.2014 - 02.2023
- Supervised crew members to maintain operational efficiency during peak hours.
- Provided guidance to crew members during peak hours to maximize productivity and efficiency.
- Trained new employees on company policies and food safety standards.
- Supervised and trained crew members on safety protocols, customer service standards, and job duties.
- Coordinated weekly team schedules to ensure adequate staffing during busy hours. to ensure optimal coverage while minimizing labor costs.
- Maintained appropriate staffing levels by recruiting, hiring and training new team members.
- Managed inventory levels and conducted regular stock checks for supplies.
- Ordered supplies and monitored inventory levels to maintain an efficient operation.
- Implemented quality control procedures to maintain product consistency and safety.
- Ensured compliance with all health codes and regulations by regularly inspecting facility and equipment.
- Monitored kitchen equipment for proper functioning and maintenance needs.
- Facilitated team meetings to communicate daily goals and operational updates.
- Resolved customer complaints promptly to improve overall service satisfaction.
- Monitored customer satisfaction surveys and implemented changes when necessary in order to improve overall guest experience.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Resolved conflicts between staff in a timely manner while maintaining professionalism.
- Facilitated communication between staff members from different departments in order to coordinate efforts.
- Conducted regular performance reviews with crew members to provide feedback on their performance.
- Worked closely with upper management to develop strategies for improving operational efficiency.
- Assisted the management team in developing new menu items, promotional campaigns, and other initiatives.
- Analyzed financial data related to payroll expenses and cost of goods sold in order to make informed decisions about budgeting.
Burger King Crew Member
Burger King
St Louis, MO
03.2011 - 07.2012
- Operated cash register and processed customer transactions, ensuring accuracy and speed.
- Prepared and assembled food items according to established standards.
- Collaborated with team members to support efficient restaurant operations during peak hours.
- Followed health and safety guidelines during food preparation and handling.
- Maintained cleanliness and organization in dining and kitchen areas to enhance customer experience.
Veterinary Technician
Saint Louis Pet Clinic
St Louis, MO
06.2007 - 03.2008
- Administered medications and vaccinations according to treatment plans provided by veterinarians.
- Assisted veterinarians during examinations and procedures, enhancing animals' comfort and reducing stress.
- Collaborated with team members to enhance patient care and clinic workflow consistently.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Monitored vital signs and reported changes to the veterinary team promptly.
- Collected and prepared laboratory samples for diagnostic testing.
- Managed inventory of medical supplies and equipment, ensuring availability and supporting seamless clinic operations.
- Educated pet owners on proper care, nutrition, and preventive health measures, improving overall pet health.
Education
Beaumont High School
Saint Louis, MOSkills
- Threat assessment
- Incident response
- Surveillance operations
- Risk management
- Emergency protocols
- CCTV operations
- Alarm systems
- Incident documentation
- Emergency evacuation procedures
- Crime prevention
- Safety regulations
- Environmental awareness
- Critical thinking
- Team coordination
- Team management
- Customer relations
- Dispute resolution
- Issue resolution
- Effective communication
- Detail orientation
- Time management
Timeline
Patient Transporter
Barnes Jewish
09.2023 - 01.2024
Security Officer
A&Associates
08.2023 - Current
Customer Service Representative
Spectrum
04.2023 - 09.2023
Crew Manager
White Castles
02.2014 - 02.2023
Burger King Crew Member
Burger King
03.2011 - 07.2012
Veterinary Technician
Saint Louis Pet Clinic
06.2007 - 03.2008
Beaumont High School