Jasen Booker
Cheektowaga,NY
Summary
Dynamic professional with a proven track record at Tops Markets Grocery, excelling in customer service and data analysis. Adept at problem-solving and multitasking, I enhance operational efficiency and support category objectives. My expertise in Excel and commitment to team cooperation drive successful outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Meat and Seafood Category Support Manager
Tops Markets Grocery
Williamsville, NY
10.2017 - Current
- Answering phone inquiries and providing necessary support on product and ad items.
- Supporting category plans and objectives through data analysis, systems support, deal sheet review, Bonus Buy extensions, manual billings, resolution center research and response, ad error corrections, logging bill backs, process cost changes, and D&A billing reports.
- Ensuring accurate set up of new items and discontinue of products.
- Tracking billings for ads, new items, and other programs.
- Providing clear communication to stores and vendors, administrative support to Category Managers in the areas of ad and item accuracy, reporting, pricing, and inventory control and provides continuous support to stores by answering questions and providing direction.
Operations Rides Supervisor
Darien lake
Darien Center, NY
04.2021 - 10.2025
- Ensuring the safety of both guests and employees is the highest priority.
- Manage approximately 50 employees including subordinate team leaders while holding the leadership team accountable for the performance of their assigned teams.
- Maintain ride reports, logs, and checklists while ensuring all forms are completed on-time, neatly and accurately.
- Be accountable for the labor budgets of the assigned area to help achieve division and park-wide budget objectives.
- Audit assigned teams for attentiveness, interaction, cleanliness and uniform code, operation, and cell phone policy.
Buffalo Sabres Ticket Offices and Sales
Buffalo Sabres
Buffalo, NY
11.2019 - 04.2025
- Provide excellent customer service to prospects and ticket holders.
- Excellent written and oral communication skills.
- Be kind and polite to fellow patrons looking to buy tickets for any event.
Operations Rides Team Lead
Darien lake
Darien Center, NY
04.2020 - 04.2021
- Led daily operations for team activities at a recreational amusement park.
- Trained staff on safety protocols and customer service standards.
- Coordinated schedules to ensure adequate staffing during peak times.
- Oversaw maintenance and cleanliness of attractions and facilities.
- Assisted in resolving guest concerns to enhance visitor experience.
- Conducted regular team meetings to communicate updates and expectations.
Education
Associate In Science - Business Admin
Genesee Community College
Batavia, NY11.2025
Skills
- Customer service excellence
- Problem solving
- Multitasking abilities
- Diversity awareness
- Team cooperation
- Excel proficiency
- Microsoft 365 expertise
- Ticketing sales management
- Guest services
References
References are available on request.
Timeline
Operations Rides Supervisor
Darien lake
04.2021 - 10.2025
Operations Rides Team Lead
Darien lake
04.2020 - 04.2021
Buffalo Sabres Ticket Offices and Sales
Buffalo Sabres
11.2019 - 04.2025
Meat and Seafood Category Support Manager
Tops Markets Grocery
10.2017 - Current
Associate In Science - Business Admin
Genesee Community College