Jasen Harrison
De Leon Springs
Summary
Skilled in connecting and negotiating with business partners through effective verbal and written communication. Focused on developing streamlined processes to enhance efficiency and consistency. Experienced in identifying needs and creating plans to address them, fostering collaboration and organization in team projects. Committed to providing constructive feedback and utilizing tools to ensure accuracy, positively influencing colleagues and improving retention.
Overview
20
20
years of professional experience
Work History
Customer Benefit Advisor III
Unum
04.2025 - 02.2026
- Guided clients through benefits options and enrollment procedures to ensure informed decisions.
- Resolved client inquiries regarding benefits eligibility and claims processing.
- Coordinated communications between insurance companies, employers, and employees to clarify plan details.
- Resolved customer service inquiries concerning various types of insurance coverage, policy changes, premiums.
- Maintained accurate records of client interactions and benefit selections.
- Mentored agents to enhance service quality and streamline operations.
Customer Benefit Advisor II
Unum
06.2024 - 04.2025
- Serviced calls for Group Individual Disability products, ensuring customer satisfaction and accurate information delivery.
- Utilized resources and tools to efficiently resolve customer inquiries, enhancing overall service quality.
- Assisted Unum customers via email, delivering precise information and completing tasks to support their needs.
- Enthusiastically hosts job shadows and participates in Post Training Support that assist peers with personal metric goals and promote growth while acting as Mentor support via telephone calls.
- Monitored quality and productivity standards compliance during daily operations.
- Demonstrated a passion for the values outlined in the We are Unum value statements.
- Overall AHT of 82%, ACW of 0:17 (goal 1:00), Hold of 0:11 (goal 0:30), 99% Average Accuracy.
Customer Benefit Advisor I
Unum
09.2021 - 06.2024
- Successfully serviced calls for Group Short Term Disability, Group Long Term Disability, Group Individual Disability.
- Achieved established quality and productivity standards through diligent work practices.
- Overall AHT of 109%, ACW of 0:43 (goal 1:00), Hold of 0:30 (goal 0:30), 98% Average Accuracy.
- Leveraged resources and tools to ensure accurate responses to customer inquiries.
- Hosted job shadows and participated in Post Training Support to help peers achieve personal metric goals and foster professional growth.
- Demonstrated a passion for the values outlined in the We are Unum value statements.
Technical Support Representative
Sykes
Deland
12.2018 - 09.2021
- Assisted with online payment processing, provided direct customer support via chat or email, and performed basic troubleshooting to resolve issues promptly.
- Enhanced proficiency with Windows, Slack, and Zendesk live chat for improved support delivery.
- Fixed API coding errors using online plugins to ensure system functionality.
- Supervised the team during the absence of the regular supervisor.
Fleet Account Manager
Orlando Auto Auction
Orlando
11.2017 - 12.2018
- Managed fleet operations to guarantee timely vehicle deliveries and enhance customer satisfaction.
- Implemented software tools for efficient tracking of vehicle maintenance and performance.
- Maintained mileage logs for all vehicles, supporting accurate record-keeping and compliance.
- Conducted investigations on potential vehicle issues before public sale to reduce risk exposure.
- Analyzed condition reports for accuracy and compliance with industry standards.
- Compiled findings into detailed reports for client review and internal assessment.
Tier 1 Technical Support Representative
Frontier Communications
DeLand
03.2015 - 05.2016
- Provided technical assistance for software and hardware issues to end-users.
- Resolved customer inquiries promptly to improve overall customer satisfaction.
- Documented user interactions and troubleshooting steps in ticketing system to enhance future resolutions.
- Maintained knowledge base articles for common technical issues to streamline support processes.
- Escalated unresolved issues to higher-level technical teams for further investigation.
Account Manager/CR Writer
Sanford Auto Dealers Exchange
Sanford
06.2006 - 08.2014
- Managed client accounts to enhance satisfaction and drive retention.
- Cultivated strong partnerships with dealers to foster collaboration.
- Assessed client needs to deliver customized solutions and actionable recommendations.
- Resolved client inquiries and issues in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Analyzed condition reports for accuracy and compliance with industry standards.
- Trained junior staff on report writing standards and best practices for assessments.
- Prepared detailed written reports on the condition of vehicles, including photographs.
Education
NAAA Certification -
02.2026
High School Diploma -
Deland High School
Deland, FloridaSkills
- Customer service
- Client communication
- Problem resolution
- Team collaboration
- Multitasking Abilities
- Organizational skills
- Attention to detail
- Critical thinking
- Analytical skills
- Training support
- Professional demeanor
- Leadership skills
- Analytical thinking
Timeline
Customer Benefit Advisor III
Unum
04.2025 - 02.2026
Customer Benefit Advisor II
Unum
06.2024 - 04.2025
Customer Benefit Advisor I
Unum
09.2021 - 06.2024
Technical Support Representative
Sykes
12.2018 - 09.2021
Fleet Account Manager
Orlando Auto Auction
11.2017 - 12.2018
Tier 1 Technical Support Representative
Frontier Communications
03.2015 - 05.2016
Account Manager/CR Writer
Sanford Auto Dealers Exchange
06.2006 - 08.2014
NAAA Certification -
High School Diploma -
Deland High School