Experienced student with 4 years in customer service. Proven ability to meet sales expectations while providing a great customer experience. Dedicated to delivering high-quality results and enhancing team performance.
Overview
3
3
years of professional experience
Work History
Corporate Trainer
Legendary Impact, Inc.
05.2024 - 08.2024
Conducted evaluations and observed employee performance to identify areas of needed improvement.
Enhanced corporate culture by conducting team-building activities and workshops.
Developed training programs to exceed market quotas of 30 cold leads a week.
Enhanced customer satisfaction ratings by delivering customer-centric sales approaches and techniques to the sales team.
Raising Canes Trainer
Raising Cane's
10.2023 - 02.2024
Assisted delivery of food products in a timely manner without sacrificing quality.
Trained 6 new hires, resulting in stronger staff development and increased productivity.
Facilitated team-building exercises to strengthen morale in a fast-paced work environment.
Maintained clean and organized restaurant to comply with hygiene and health regulations.
Server/Food Runner
Dive Bar & Grille
02.2022 - 10.2023
Managed multiple tables efficiently, accurately recording orders, ensuring timely delivery of food and drinks, and promptly addressing customer needs.
Supported needs of a 40-person wait staff who attended to specific needs of countless customers daily for a family restaurant with social relevancy and intentionality.
Education
Associate of Applied Science - Computer Science And Programming
Howard Community College
Columbia, MD
10.2022
Skills
Java
JavaScript
Computer Science
Python
Microsoft Office Proficiency
Customer Service (4 years)
Windows (3 years)
Linux (1 year)
Sales
Coaching and Development
Time Management
Corporate Training Programs
Timeline
Corporate Trainer
Legendary Impact, Inc.
05.2024 - 08.2024
Raising Canes Trainer
Raising Cane's
10.2023 - 02.2024
Server/Food Runner
Dive Bar & Grille
02.2022 - 10.2023
Associate of Applied Science - Computer Science And Programming