Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasenia Torres

Kissimmee,Florida

Summary

Proactive professional with a strong background in customer service and security management. Recognized for analytical skills and a commitment to maintaining safety and service excellence. Prepared to drive improvements in customer experience and incident response.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Publix
Kissimmee, FL
06.2022 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Oversaw transaction processing via point-of-sale systems, guaranteeing meticulous cash handling and effective inventory management.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Maintained up-to-date knowledge of product and service changes.
  • Conducted thorough observations to detect and report suspicious activities, ensuring a safer shopping experience.

Security Officer

Martinez And Company Inc
Orlando, FL
05.2025 - 01.2026
  • Implemented surveillance protocols to safeguard premises against unauthorized access while maintaining safety compliance.
  • Monitored premises through systematic patrols to detect and reduce potential security vulnerabilities.
  • Coordinated incident response efforts, promptly addressing alarms and collaborating with law enforcement to ensure resolution.
  • Executed support measures during emergencies, prioritizing the implementation of efficient evacuation strategies.
  • Enhanced security and comfort levels by maintaining active communication and engagement with staff and visitors.
  • Analyzed emergency situations and executed risk-reduction strategies to prevent damage and harm.
  • Implemented continuous risk assessment and threat analysis protocols to uphold a secure environment for all personnel and guests.

Education

High School Diploma -

Zenith Hight School
Kissimmee, FL
05.2024

High School Diploma -

Valencia College
Orlando, FL
05-2027

Skills

  • Customer service
  • Security D-license
  • General security
  • Emergency response
  • Threat management
  • Theft prevention training
  • POS system operation
  • Detail-oriented
  • Report writing
  • Incident reporting

Certification

  • Licensed D-class

Timeline

Security Officer

Martinez And Company Inc
05.2025 - 01.2026

Customer Service Representative

Publix
06.2022 - Current

High School Diploma -

Zenith Hight School

High School Diploma -

Valencia College