Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jasha Lewis

San Diego,CA

Summary

Dynamic and results-driven Work-at-home-agent with a proven track record at Delta Global Services. Excelled in reducing call wait times and enhancing customer satisfaction through effective multitasking and empathetic communication. Skilled in dispute resolution and virtual teamwork, consistently exceeding performance metrics by prioritizing urgent customer needs and fostering collaborative environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Work-at-home-agent

Delta Global Services
01.2021 - 09.2024
  • Assisted in training new home agents, sharing best practices, and ensuring consistent quality across the team.
  • Reduced call wait times by effectively managing multiple tasks simultaneously and prioritizing urgent requests.
  • Collaborated with other departments to resolve customer issues efficiently, fostering a cohesive work environment for all involved parties.
  • Exceeded performance metrics consistently by staying goal-oriented throughout daily tasks while maintaining a strong focus on customer satisfaction above all else.
  • Handled complex issues with professionalism, escalating cases when necessary to ensure timely resolutions for customers'' peace of mind.
  • Maintained high levels of customer satisfaction through empathetic listening and genuine understanding of their needs.

Work-at-home-agent

Maximus
01.2019 - 12.2021
  • Reduced call wait times by effectively managing multiple tasks simultaneously and prioritizing urgent requests.
  • Assisted in training new home agents, sharing best practices, and ensuring consistent quality across the team.
  • Collaborated with other departments to resolve customer issues efficiently, fostering a cohesive work environment for all involved parties.
  • Demonstrated adaptability by adjusting quickly to changes in processes or procedures without compromising the quality of service provided to customers.
  • Handled confidential customer information securely, ensuring compliance with industry standards and company privacy policies.

Education

Bachelor of Science - Psychology

Jackson State University
Jackson, MS
05-2023

Skills

  • Goal oriented
  • Appointment scheduling
  • Follow-up skills
  • Typing speed
  • Dispute resolution
  • Escalation management
  • Call handling
  • Virtual teamwork
  • Teamwork
  • Time management
  • Multitasking Abilities
  • Problem-solving abilities

Certification

  • Certified Data Professional (CDP)

Timeline

Work-at-home-agent

Delta Global Services
01.2021 - 09.2024

Work-at-home-agent

Maximus
01.2019 - 12.2021

Bachelor of Science - Psychology

Jackson State University

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Jasha Lewis