Summary
Overview
Work History
Education
Skills
Timeline
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Tatianna Rollins-Pitts

Tatianna Rollins-Pitts

Homestead,FL

Summary

Driven by a goal-oriented approach and exceptional multitasking abilities, I excelled as a Work-at-home-agent at Alorica. My dedication to continuous improvement and adept problem-solving skills significantly enhanced customer satisfaction and loyalty. Expert in call handling and chat support, I consistently prioritized urgent tasks, reducing wait times and fostering long-lasting client relationships.

Overview

2
2
years of professional experience

Work History

Work-at-home-agent

Alorica
05.2022 - 09.2024
  • Continuously improved personal performance through ongoing learning opportunities, workshops, and peer evaluations.
  • Managed time effectively while working remotely, balancing competing priorities while remaining focused on achieving results.
  • Reduced call wait times by effectively managing multiple tasks simultaneously and prioritizing urgent requests.
  • Developed a rapport with clients, leading to increased loyalty and long-lasting relationships with the company.
  • Stayed current on company policies, procedures, and product updates to provide accurate information and assistance to customers.
  • Maintained high levels of customer satisfaction through empathetic listening and genuine understanding of their needs.

Education

Homestead Senior High
Homestead, FL
06.2023

Skills

  • Goal oriented
  • Typing speed
  • Follow-up skills
  • Appointment scheduling
  • Chat support
  • Call handling
  • Problem-solving
  • Problem-solving abilities
  • Multitasking

Timeline

Work-at-home-agent

Alorica
05.2022 - 09.2024

Homestead Senior High

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Tatianna Rollins-Pitts