Jasha Lindsay

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Researched and rapidly resolved client conflicts to maintain key accounts.
• Handled email customers in fast-paced customer service setting in coordination with solid team of 5 customer service associates

• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Approved regular payroll submissions for employees.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Increased customer satisfaction by 10% by resolving issues

• Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in, Professionalism, Patience, and "people first" attitude.
• Approved regular payroll submissions for employees.
• Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
• Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
• Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
• Leveraged social media and brand marketing to achieve or surpass sales quota of $ 1.1 million within one year period.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Set, enforced and optimized internal policies to maintain responsiveness to demands.