JaShanda Jackson
Houston,TX
Summary
Experienced healthcare professional with a background in medical claims processing and customer service. Skilled in adjudicating claims, verifying billing and eligibility, and resolving member inquiries with accuracy and efficiency, Adept at navigating multiple systems and screens in a fat-paced high call volume production-driven environment while meeting quality standards and enhancing member satisfaction.
Overview
17
17
years of professional experience
Work History
Picker
Amazon
12.2023 - 02.2024
- Accurately picked and processed customer orders in a high-volume warehouse environment.
- Maintained productivity and quality metrics while ensuring timely fulfillment.
Delivery Driver
DoorDash
08.2018 - 07.2023
- Ensured accurate and timely deliveries while maintaining excellent customer satisfaction.
- Managed multiple orders simultaneously and followed company policies for safety and quality.
CSR
Teleperformance USA
10.2022 - 03.2023
- Handled inbound calls regarding billing, eligibility, claims, PCP assignments, and healthcare-related inquires.
- Processed claims for members while multi-tasking across multiple computer systems and screens.
- Resolved escalated issues with accuracy and efficiency to maintain member satisfaction.
- Collaborated with Marketplace representatives to ensure proper claim handling and coverage validation.
Sales Associate
Victoria's Secret & PINK
08.2022 - 10.2022
- Delivered excellent customer service while flexing across sales, cashiering, restocking, and floor sets.
- Drove sales by engaging customers, upselling products, and maintaining store presentation.
Customer Service Representative
NRG Energy, Inc.
04.2021 - 07.2021
- Assisted customers with energy usage, billing, and plan inquiries, including solar accounts.
- Multitasked between multiple completer applications to research accounts and provide accurate solutions.
- Consistency met quality and production standards in a fast-paced call center environment.
Sales Associate
Bath & Body Works
08.2014 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Pappasito Cantina
10.2014 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Movie Tavern
04.2012 - 09.2014
- Handled simultaneously orders in multiple theaters while maintaining accuracy and customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
Geek Squad - Best Buy
01.2009 - 01.2011
- Fielded high-volume inbound calls, troubleshooting technology issues and providing customers solutions.
- Navigated multiple computer programs to resolve customer concerns quickly and accurately.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
HMS Host International
08.2007 - 03.2008
- Greeted and assisted traveling customers in a high volume airport (Bush Intercontinental).
- Handled transactions and maintained stock accuracy under time-sensitive conditions.
Education
CNA
Exceptional Healthcare
Houston, TX08-2024
Medical Assistant
Remington College
Houston, TX01-2010
Cosmetology
Remington College
Houston, TX01-2009
High School Diploma -
Christian Parkway
Spring, TX01-2008
Skills
- Claims Processing Systems & Call Center Software
- Microsoft Office Suite (Word, Excel, Outlook)
- Multi-System Computer Navigation
- Data-Entry & Documentation Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Healthcare benefitsPaid time offCareer advancementWork-life balancePaid sick leave401k match4-day work weekTimeline
Picker
Amazon
12.2023 - 02.2024
CSR
Teleperformance USA
10.2022 - 03.2023
Sales Associate
Victoria's Secret & PINK
08.2022 - 10.2022
Customer Service Representative
NRG Energy, Inc.
04.2021 - 07.2021
Delivery Driver
DoorDash
08.2018 - 07.2023
Server
Pappasito Cantina
10.2014 - 05.2015
Sales Associate
Bath & Body Works
08.2014 - 09.2015
Server
Movie Tavern
04.2012 - 09.2014
Customer Service Representative
Geek Squad - Best Buy
01.2009 - 01.2011
Sales Associate
HMS Host International
08.2007 - 03.2008
CNA
Exceptional Healthcare
Medical Assistant
Remington College
Cosmetology
Remington College
High School Diploma -
Christian Parkway
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