Jashawnia Taplett
Houma,LA
Summary
Proven Data Entry Specialist with a track record at Physicians Group Laboratories LLC, where I ensured the confidentiality and accuracy of sensitive data. Excelled in spreadsheet management and data processing, surpassing performance targets. My keen attention to detail and ability to handle large volumes of data efficiently highlight my hard and soft skills.
Overview
13
13
years of professional experience
Work History
Data Entry Specialist
Physicians Group Laboratories LLC
02.2017 - 06.2024
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Assistant Manager
AT&T
12.2011 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
• Took on many phone calls daily interacting with lots of different people .
Education
Master Of Business - Business Communications
Nicholls State University
Thibodaux, LA05.2016
Diploma -
Central Lafourche High School
Raceland, LA05.2011
Skills
- Accuracy and Attention to Detail
- Spreadsheet Management
- Data Collection
- Data Processing
Keeping things confidential
Additional Information
Well-organized and knowledgeable. Stays calm under pressure
and quickly resolves customer complaints. offering skills in call
control, order management and team collaboration. Effortlessly
engage customers with good communication skills to boost
satisfaction and build loyalty.
Demonstrated leadership by being tasked to help train new
hires as well walking the call floor to answer employee
questions.
Handled a high call volume while meeting or exceeding quality
metrics.
Provide desktop support to end-users regarding IT-related
issues for hardware, software, operating systems.
Remote access or networking issues.
Took inbound phone calls from sales representatives and
technicians to check customer credit, take payments,
administer customer surveys and service existing account
Timeline
Data Entry Specialist
Physicians Group Laboratories LLC
02.2017 - 06.2024
Assistant Manager
AT&T
12.2011 - 08.2016
Master Of Business - Business Communications
Nicholls State University
Diploma -
Central Lafourche High School
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