Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jashawnia Taplett

Houma,LA

Summary

Proven Data Entry Specialist with a track record at Physicians Group Laboratories LLC, where I ensured the confidentiality and accuracy of sensitive data. Excelled in spreadsheet management and data processing, surpassing performance targets. My keen attention to detail and ability to handle large volumes of data efficiently highlight my hard and soft skills.

Overview

13
13
years of professional experience

Work History

Data Entry Specialist

Physicians Group Laboratories LLC
02.2017 - 06.2024
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.

Assistant Manager

AT&T
12.2011 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

• Took on many phone calls daily interacting with lots of different people .

Education

Master Of Business - Business Communications

Nicholls State University
Thibodaux, LA
05.2016

Diploma -

Central Lafourche High School
Raceland, LA
05.2011

Skills

  • Accuracy and Attention to Detail
  • Spreadsheet Management
  • Data Collection
  • Data Processing

Keeping things confidential

Additional Information

Well-organized and knowledgeable. Stays calm under pressure

and quickly resolves customer complaints. offering skills in call

control, order management and team collaboration. Effortlessly

engage customers with good communication skills to boost

satisfaction and build loyalty.

Demonstrated leadership by being tasked to help train new

hires as well walking the call floor to answer employee

questions.

Handled a high call volume while meeting or exceeding quality

metrics.

Provide desktop support to end-users regarding IT-related

issues for hardware, software, operating systems.

Remote access or networking issues.

Took inbound phone calls from sales representatives and

technicians to check customer credit, take payments,

administer customer surveys and service existing account

Timeline

Data Entry Specialist

Physicians Group Laboratories LLC
02.2017 - 06.2024

Assistant Manager

AT&T
12.2011 - 08.2016

Master Of Business - Business Communications

Nicholls State University

Diploma -

Central Lafourche High School
Jashawnia Taplett