Jashay Dogue
Deltona,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Tomoka Correctional Institution
05.2022 - Current
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
Appointment Scheduler
AdventHealth
01.2021 - 04.2022
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Apple
02.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Travel Agent
Skyes
01.2019 - 02.2020
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Shoe Sales Associate
Shoe Carnival
07.2017 - 09.2018
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Assembled promotional displays to increase brand awareness and attract customers.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2018
Skills
- Facility Security
- Criminal Law
- Scheduling
- Insurance Verification
- Data Entry
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Timeline
Correctional Officer
Tomoka Correctional Institution
05.2022 - Current
Appointment Scheduler
AdventHealth
01.2021 - 04.2022
Customer Service Representative
Apple
02.2020 - 12.2021
Travel Agent
Skyes
01.2019 - 02.2020
Shoe Sales Associate
Shoe Carnival
07.2017 - 09.2018
High School Diploma -
Winter Springs High School
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