Jashay Lee
Midland,TX
Summary
Experienced in project management and stakeholder engagement in a fast-paced environment. Honed skills in coordinating multiple tasks and streamlining processes for enhanced efficiency and seeking to transition into a new field to leverage strong organizational and analytical abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Specialist
City Of Midland
11.2022 - Current
- Implemented strategic recommendations for process enhancements in collaboration with program management, resulting in a20% improvement in resource allocation efficiency
- Identified opportunities to enhance program effectiveness through evaluation and process optimization, resulting in a40% improvement in program efficiency and a20% increase in program ROI
- Engineered cross-functional alliances with community leaders, organizations, and public agencies to amplify program visibility and participation, resulting in a20% surge in community program enrollment and boost in program effectiveness metrics
- Performed rigorous checks on guest data and payment methods, ensuring accuracy and completeness, resulting in a25% decrease in data errors and a15% increase in successful transactions
- Enhanced customer experience by promptly notifying clients of facility availability and pricing options; resulted in an increase in facility bookings
- Conduct customer service functions with a focus on active listening and interpersonal prowess; resolved complex issues with a90% accuracy rate, resulting in a25% reduction in escalations and an increase in customer referrals
Instructional Facilitator
Nimitz Middle School
09.2021 - 11.2022
- Supervised student behavior in the classroom to create a positive and productive learning environment
- Examined student engagement levels through qualitative feedback and quantitative assessments, developing personalized learning plans that boosted overall academic performance by30%
- Planned and executed group tutoring sessions, utilizing data-driven strategies to enhance student comprehension and participation levels, resulting in a35% improvement in assignment grades and knowledge retention
- Cultivated a positive and inclusive atmosphere where students and staff felt supported and valued, resulting in an improvement in overall satisfaction scores and a35% reduction in turnover rates
- Coordinate with educators to determine rigid coursework requirements and adapt the curriculum to meet the needs of diverse learners
- Conducted weekly progress assessments with students to pinpoint challenging topics and provide additional resources; improved student retention rates
Lifeguard Manager
City of Midland
05.2016 - 08.2021
- Listened and directly addressed member complaints or assigned tasks to other staff
- Managed all aspects of facility operations, from equipment maintenance to staff supervision; applied cost-saving strategies in operational expenses
- Developed employee schedules daily for the facility open three months per year
- Conducted a risk assessment by effectively monitoring potential risks, which resulted in a25% reduction in workplace incidents
- Analyzed historical data and trends to predict potential risks in the supply chain; execute measures that decreased inventory loss due to environmental factors by15%
- Directed emergency response operations with round-the-clock monitoring of water bodies; optimized safety measures and protocols, resulting in a50% decrease in incident severity and a60% increase in visitor trust and satisfaction
Education
Bachelor of Arts - Business Management
The University of Texas Permian Basin
Odessa, TX05.2024
Associates of Arts - General Studies
Midland College
Midland, TX05.2020
Skills
- Highly acquire new knowledge and skills
- Ability to Lead
- Organization and Decision-making
- Customer Support
- Microsoft Office
- Active Listening
- Money Management Assistance
- Group and individual instruction
Additional Information
Orchestrated the successful enrollment in The National Society of Leadership and Success Organization, enabling participation in leadership training, networking events, and exclusive speaker series to cultivate essential leadership qualities and expand industry connections.
Certification
Certified Pool & Spa Operator
Timeline
Program Specialist
City Of Midland
11.2022 - Current
Instructional Facilitator
Nimitz Middle School
09.2021 - 11.2022
Lifeguard Manager
City of Midland
05.2016 - 08.2021
Associates of Arts - General Studies
Midland College
Bachelor of Arts - Business Management
The University of Texas Permian Basin
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