Jashaydrea Ward
Mobile,AL
Summary
Expert in liability determination and adept in strong communication, demonstrated through successful claims processing and fostering customer relationships. Achieved significant improvements in operational workflows by leveraging adaptability and decision-making skills. Maintains confidentiality and excels in customer service, ensuring high standards of accuracy and reliability. Detail Oriented, observant and knowledgeable will excellent interpersonal and documentation skills, Efficiently handle high case volumes with accuracy and care,multitasking and time management abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flex Driver
Amazon
03.2019 - Current
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
- Managed time effectively to maximize the number of packages delivered per shift.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
Shopper
Instacart
03.2019 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Bartender(Manager)
Decam's Lounge
12.2023 - 10.2024
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Insurance Adjuster
Crawford And Company
08.2022 - 02.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage, make payments to customer and body shops.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- We have to take a certain amount of calls per day, meet our goal daily.
Cashier
Walmart
01.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Medical Billing & Coding
Virginia College
Mobile Al01.2011
Skills
- Strong Communication Skills
- Reliability and punctuality
- Legal Documentation and Reporting
- Liability Determination
- Information Confidentiality
- Claims Processing
- Customer Service
- Decision making
- Adaptable Scheduling
Certification
Twic card, Forklift Training, Cpr Certified
State Farm Estimatics Certification
State Farm Policy Certification
State Farm Auto Certification
Active 16 Licenses: Alabama, Alaska, Arkansas,Delaware,Florida,Georgia,Indiana,Kentucky,Louisiana,Minnesota,Mississippi, Nevada, South Carolina,Texas,Utah, West Virginia
Technical Skills: Computer Skills, Excel, Outlook, Microsoft Word
Timeline
Bartender(Manager)
Decam's Lounge
12.2023 - 10.2024
Insurance Adjuster
Crawford And Company
08.2022 - 02.2023
Flex Driver
Amazon
03.2019 - Current
Shopper
Instacart
03.2019 - Current
Cashier
Walmart
01.2018 - 01.2019
Twic card, Forklift Training, Cpr Certified
State Farm Estimatics Certification
State Farm Policy Certification
State Farm Auto Certification
Active 16 Licenses: Alabama, Alaska, Arkansas,Delaware,Florida,Georgia,Indiana,Kentucky,Louisiana,Minnesota,Mississippi, Nevada, South Carolina,Texas,Utah, West Virginia
Technical Skills: Computer Skills, Excel, Outlook, Microsoft Word
Associate of Science - Medical Billing & Coding
Virginia College
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