JA’SHAYE MANGUM
Hollywood,FL
Summary
Well-rounded hard worker looking for a position where I can develop and expand my existing skills to become a true asset. Detail-oriented and highly motivated individual seeking an entry-level Medical Coder position to leverage comprehensive knowledge of medical coding systems and strong attention to detail to contribute effectively to a healthcare team.
Overview
6
6
years of professional experience
Work History
Medicare Insurance Advocate
Blue Cross Blue Shield of Michigan
08.2023 - Current
- Assisting and interacting with members of the organization to provide feedback on inbound calls
- Provide accurate and timely responses to individual customers while providing clarity and understand of benefits products and coverage information
- Resolving disputes and/or customer complaints
- Provide payment info to determine patient copay/deductible responsibility
- Research benefit coverage, authorization requirements, billing and payment management, along with cost shares.
Remote Technical Support
Alorica
01.2023 - 08.2023
- Support remote clients experiencing computer, software, or hardware issues
- Troubleshoot and resolve technical problems using remote access tools or via telephone
- Install and configure software applications, operating systems, and peripheral devices remotely
- Identify hardware and software solutions
- Resolve client system network issues.
- Provided on-site and remote technical support to users.
Front Desk Receptionist
David Posnack Jewish Day School
01.2022 - 01.2023
- Welcoming guess, providing education information and directions to the appropriate educators
- Handle inbound phone calls, take messages and directing calls to relevant staff members
- Support the enrollment and registration process by providing information to prospective students and/or their families while collecting necessary documents
- Handle sensitive information, such as student records and personal details which must maintain strict confidentiality
- Maintaining attendance records, scheduling appointments all while providing administrative support to school staff.
Medical Office Receptionist
Point Cross Nursing Home
01.2019 - 01.2022
- Handling incoming phone calls, taking messages, and redirecting calls to the appropriate staff members or departments
- Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols
- Assisting in scheduling appointments for residents to meet with medical staff, therapists, or other healthcare professionals
- Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information.
Education
Professional Medical Coding (CPC) -
Chronicles Billing Inc
2020
Athletic training major, Psychology minor -
Broward College
01.2015
Sports medicine major, Athletic training minor -
University of Shaw
01.2012
Skills
- Insurance policy coverage knowledge
- Claims Processing
- Advanced computer skills
- Technical knowledge
- Medical Coding
Hobbies and Interests
- Hair Stylist (Cosmetology)
- Volunteer - school age students (assistant basketball coaching)
- Gardening
- Food Catering
Timeline
Medicare Insurance Advocate
Blue Cross Blue Shield of Michigan
08.2023 - Current
Remote Technical Support
Alorica
01.2023 - 08.2023
Front Desk Receptionist
David Posnack Jewish Day School
01.2022 - 01.2023
Medical Office Receptionist
Point Cross Nursing Home
01.2019 - 01.2022
Professional Medical Coding (CPC) -
Chronicles Billing Inc
Athletic training major, Psychology minor -
Broward College
Sports medicine major, Athletic training minor -
University of Shaw