JASHEEN LIGGON

• Hands-on Food and Beverage Manager with day-to-day responsibility for overseeing fresh food and beverage operations in a fast-paced Wawa environment. I am responsible for leading and coaching team members, ensuring food safety and quality standards, managing inventory and ordering, and driving sales through effective merchandising and customer engagement. Skilled in executing daily store routines including prep, cleanliness, equipment checks, and compliance with corporate and health guidelines. Known for fostering a positive work culture, maintaining high service standards, and consistently meeting performance metrics in labor, waste, and profitability.
• Oversaw daily operations of food and beverage departments to ensure high-quality service and customer satisfaction.
• Managed vendor relationships
• Analyzed customer feedback to identify areas for improvement service delivery.

I led the growth and operational success of a Wingstop franchise nearly 5 years, expanding from 5 stores to a thriving 8 locations. I Partnered closely with the franchise owner to launch new stores, define operational policies, and drive strategic growth. Recruited and developed a loyal, high-performing team that remained strong post-acquisition. Oversaw day-to-day operations, financial planning, and customer service initiatives, while implementing systems to improve efficiency, profitability, and compliance across all locations. Built scalable training, evaluation, and support processes, contributing to long-term franchise stability and performance.

• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement and motivation
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Shaped management and employee relations by addressing demands and other issues
• Assess training needs to apply and monitor training programs.

My first General Manager role, where I discovered and refined my strengths in hiring, team development, and employee retention. Successfully operated a high-volume, 24-hour dual-brand location across from a major university and near one of Long Island’s busiest highways. Gained deep knowledge of labor metrics, scheduling, and inventory management best practices. Selected as the training store for all incoming General Managers due to consistent operational excellence. I am most proud of developing and mentoring 7 Leaders who advanced to General Manager roles. 2 beginning as Crew Members