JASHKAMAL ATWAL
Columbus,OH
Summary
Passionate and driven account coordinator with 2+ years of customer service and healthcare technology experience. I am a motivated employee who is attentive to detail, results and has excellent customer service skills. Ready to pursue a career that will offer growth and new challenges.
Overview
3
3
years of professional experience
Work History
Account Coordinator
CoverMyMeds
05.2022 - Current
- Provide technical support to external stakeholders such as Pharmacies, Providers, Insurance Plans and Patients
- Provide inbound and outbound support via email, calls, and chats to prescribers offices and pharmacies
- Collaborate with business units companywide in a fast-paced environment to offer helpful solutions
- Assist with workflows outside of the Account Coordinator role to ensure company efficiency and turn around times for Stakeholders
- Pharmacy specialization track specialist: assist Account Coordinator's on pharmacy accounts along with handling 45+ interactions daily on HQ and Five9
Covid-19 Intervention Specialist
South Dakota Department Of Health
09.2021 - 03.2022
- Established relationships with patients with confirmed/probable COVID-19 diagnoses, gathered demographic information, and provided resources to encourage isolation and quarantine for public health purposes
- Communicated and documented the progress of projects on a team of diverse healthcare specialists ensuring protocols pertaining to HIPAA, other health laws, and specific populations such as Native American communities are appropriately met with best practices
- Contributed feedback regarding the implementation of new technology such as Qualtrics and user experience on both provider and consumer ends
Case Investigator/Contact Tracer
Columbus Public Health
10.2020 - 03.2021
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, email and other platforms
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
- Performed record keeping by logging client information within secure contact-tracing software
- Notified and interviewed individuals to ascertain novel coronavirus exposure level
- Provided educational and informational resources regarding isolation policies and quarantine measures
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions
- Targeted specific community groups with wellness and disease management information
Education
MBA - Healthcare Administration
Ohio University
Athens, OH05.2024
Bachelor of Science - Public Health
Kent State University
Kent, OH05.2021
Skills
- Customer Satisfaction
- Customer Account Review
- Leadership
- Time Management
Languages
Hindi
Professional Working
Punjabi
Native or Bilingual
French
Limited Working
Timeline
Account Coordinator
CoverMyMeds
05.2022 - Current
Covid-19 Intervention Specialist
South Dakota Department Of Health
09.2021 - 03.2022
Case Investigator/Contact Tracer
Columbus Public Health
10.2020 - 03.2021
MBA - Healthcare Administration
Ohio University
Bachelor of Science - Public Health
Kent State University
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