JA'SHONA MAJORS
Bowling Green,KY
Summary
Organized Community Manager versed in monitoring leasing functions, conducting property tours and liaising with tenants to address community issues. Energetic leader with 4 years of leasing and customer service experience. Researches market pricing and industry trends to mitigate vacancies and maintain competitive pricing.
Overview
8
8
years of professional experience
Work History
Property Manager
Bryten Real Estate Partners
Madison, TN
12.2025 - Current
- Managed tenant relations, ensuring prompt resolution of concerns and maintenance requests.
- Oversaw property operations, including rent collection, lease management, and financial reporting.
- Coordinated property maintenance schedules and vendor services to maintain optimal building conditions.
- Implemented strategic marketing initiatives to attract new tenants and reduce vacancy rates.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Developed and maintained budgets for multiple properties, optimizing operational efficiency and cost control.
- Analyzed market trends to inform pricing strategies and enhance competitive positioning of properties.
Assistant Community Manager
Bryten Real Estate Partners
Goodlettsville, TN
10.2024 - 12.2025
- Assisted in managing tenant relations and resolving inquiries promptly.
- Organized community events to promote resident engagement and foster relationships.
- Maintained accurate records of lease agreements and tenant information securely.
- Collaborated with the property manager on marketing strategies for vacant units.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Provided administrative support to the Community Manager as needed.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Conducted surveys to assess resident satisfaction levels.
- Investigated potential violations of lease agreements by tenants.
Property Manager
Bryten Real Estate Partners
Mount Juliet, Tennessee
07.2024 - 11.2024
- Managed daily operations of residential and commercial properties effectively.
- Coordinated maintenance requests and vendor services to ensure timely resolutions.
- Oversaw tenant relations, addressing concerns and facilitating communication smoothly.
- Implemented property marketing strategies to attract qualified tenants consistently.
- Conducted regular property inspections to maintain standards and compliance requirements.
- Prepared financial reports, budgets, and forecasts for property management activities.
- Trained and mentored junior staff in property management best practices effectively.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Facilitated tenant paperwork processing and verification.
Assistant Community Manager
Bryten Real Estate Partners
Hendersonville, TN
09.2022 - 06.2024
- Oversaw rent and security deposit collection.
- Assisted marketing personnel with property promotion, leveraging social media and housing platforms to highlight available rentals.
- Completed background checks, monitored credit histories and assessed overall rental eligibility to properly process rental applications.
- Mitigated unit vacancies with proactive lease renewals, frequent rental promotions and tenant rewards programs.
- Managed tenant files, financial accounts and maintenance histories.
- Coordinated preventive maintenance schedule and directed daily maintenance operations.
- Conducted unit move-out inspections to identify necessary repairs and record damages.
- Addressed tenants needs across assigned properties.
- Ensured timely communication with property owners regarding updates or concerns about their investments.
- Collaborated with attorneys on legal matters involving eviction proceedings or lease disputes.
- Prepared detailed monthly reports for property owners outlining occupancy rates, financial performance, and maintenance activities.
- Oversaw daily operations of residential and commercial properties.
- Addressed tenant complaints and resolved conflicts professionally.
- Surveyed surrounding areas to compare and determine market value, rental and sale rates.
- Conducted termination of leases for non-compliant tenants.
- Assisted in managing tenant relations and resolving inquiries promptly.
Property Manager
JCH Property Management Services
Portland, TN
06.2021 - 09.2022
- Conducted unit move-out inspections to identify necessary repairs and record damages.
- Oversaw rent and security deposit collection.
- Completed background checks, monitored credit histories and assessed overall rental eligibility to properly process rental applications.
- Addressed tenants needs across assigned properties.
- Communicated with vendors and contractors concerning work scheduling, billings and certificates of insurance.
- Handled operational oversight for properties, setting budgets and supervising office staff.
- Coordinated preventive maintenance schedule and directed daily maintenance operations.
- Managed tenant files, financial accounts and maintenance histories.
- Mitigated unit vacancies with proactive lease renewals, frequent rental promotions and tenant rewards programs.
- Assisted marketing personnel with property promotion, leveraging social media and housing platforms to highlight available rentals.
- Prepared detailed monthly reports for property owners outlining occupancy rates, financial performance, and maintenance activities.
- Collaborated with attorneys on legal matters involving eviction proceedings or lease disputes.
- Managed budgets, including setting rent rates, monitoring expenses, and collecting payments.
- Maintained accurate records of all financial transactions related to properties managed.
- Maintained strong relationships with vendors to negotiate favorable contracts for services provided.
- Supervised on-site staff members such as leasing agents, maintenance workers, and security personnel.
- Surveyed surrounding areas to compare and determine market value, rental and sale rates.
- Investigated complaints from tenants and resolved issues.
Office Administrative Assistant
Grace New Vision Church
Nashville, TN
02.2018 - 11.2020
- Received and distributed incoming mail and digital correspondence.
- Directed calls based on query type to streamline support.
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines.
- Answered customer questions about available products and services.
- Arranged travel accommodations for employees attending conferences or business trips.
- Coordinated appointments and schedules for executive staff members.
- Entered data accurately into spreadsheets and databases for record-keeping purposes.
- Managed daily office operations and maintained organized workspace.
- Maintained inventory of office supplies and placed orders.
Education
Associate in Science (A.S.) - Dental Assistant
Volunteer State Community College
Gallatin, TNHigh School -
Portland Hight School
Portland, TNSkills
- Assisted in resolving problems effectively
- Supported hospitality and accommodation operations
- Aided in managing property tasks
- Contributed creative ideas for improved service
- Provided exceptional customer service
- Facilitated excellent communication among team members
- Helped with payment processing procedures
- Organized time efficiently to meet deadlines
- Mediated conflicts to reach resolutions
- Maintained accurate deposit accounting records
- Demonstrated strong organizational skills
- Oversaw financial records to ensure accuracy
- Managed daily operations with attention to detail
- Conducted property tours for prospective clients
- Supervised daily activities to optimize efficiency
- Monitored property safety compliance
- Performed apartment inspections to assess condition
- Trained team members on best practices
- Planned schedules to maximize productivity
- Coordinated vendor management tasks
- Executed property marketing initiatives
- Organized events to enhance guest experiences
- Utilized Yardi software for property management tasks
Awards
Assistant Business Manager of the Year Units 1-199, 2023
Timeline
Property Manager
Bryten Real Estate Partners
12.2025 - Current
Assistant Community Manager
Bryten Real Estate Partners
10.2024 - 12.2025
Property Manager
Bryten Real Estate Partners
07.2024 - 11.2024
Assistant Community Manager
Bryten Real Estate Partners
09.2022 - 06.2024
Property Manager
JCH Property Management Services
06.2021 - 09.2022
Office Administrative Assistant
Grace New Vision Church
02.2018 - 11.2020
Associate in Science (A.S.) - Dental Assistant
Volunteer State Community College
High School -
Portland Hight School