Ja Shon Justin Mears
Hawthorne,CA
Summary
Reliable, trustworthy worker offering a positive attitude and good communication skills, looking to obtain an entry level position with a company with room for growth. Ready to help a team achieve company goals. Further, To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Event Staff Member
Happy Corp
06.2023 - Current
- Long hours assisting in-need
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Planned and maintained event timelines to track milestones and successfully reach event goals.
- Helped organize and manage successful events with attendance of over 25k people
Football Ticket Assistant
USC
09.2021 - Current
- Greeted fans/players recruits and their families
- Negotiated and resolved conflicts between players, parents and staff to restore order.
- Scanned and organized the tickets
- Assisted recruiting coaches
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
Crew Member
Cold Stone Creamery
02.2021 - 09.2021
- Greet customers, make ice cream, make and decorate ice cream cakes, make ice cream sandwiches, make ice cream cupcakes, make shakes and smoothies
- Worked front counter, drive-thru and other areas.
- Trainer
- Restocked fridges and freezers
- Collaborated with team members to complete orders.
Runner
Busser P.F. Chang's
01.2018 - 01.2021
- Used stamina to carry heavy trays and stand for long hours
- Prepared neat and professional environment for clientele
- Ran errands for various employees throughout company.
- Extremely trusted by management too fulfill needs
- Delivered correct food items to tables according to order documentation.
- Operated cash register and processed payments from customers.
- Taking calls for reservations or ordering
- Trainer/Trainee
- Maintained speed of service for food orders while minimizing errors and complaints.
- Provided excellent customer service while meeting challenging time goals.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Warehouse worker
CEVA Industries
04.2017 - 08.2018
- Graveyard shifts
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds.
- Completed cycle counts and monthly inventory
Volunteer
Volunteer 186th St. Elementary School
07.2017 - 06.2018
- Help organize, clean, and setup classroom
- Assisted with special events and programs.
- Assist students with Homework after school
- Assist with anything needed
- Maintained clean, neat, and operational facilities to serve program needs.
Education
High School Diploma -
Lawndale High School
Lawndale, CA06.2017
Skills
- Event Staffing
- Social Perceptiveness
- Amenities Locations
- Customer Transportation
- Conflict and Complaint Resolution
- Service Prioritization
- Safe Handling Standards
- Verbal and Written Communication
Timeline
Event Staff Member
Happy Corp
06.2023 - Current
Football Ticket Assistant
USC
09.2021 - Current
Crew Member
Cold Stone Creamery
02.2021 - 09.2021
Runner
Busser P.F. Chang's
01.2018 - 01.2021
Volunteer
Volunteer 186th St. Elementary School
07.2017 - 06.2018
Warehouse worker
CEVA Industries
04.2017 - 08.2018
High School Diploma -
Lawndale High School
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