JaShunti Morris
Blytheville,AR
Summary
Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner. Flexible hard worker ready to learn and contribute to team success. Focused Patient Service Representative with 7 years of experience supporting patients in healthcare settings. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through care and treatment process.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
HealthCare Connections- Remote
Little Rock , AR
2023.05 - Current
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone, email and social media interfaces.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
Technical Support Representative
AT&T- Remote
Little Rock , AR
2019.12 - 2023.04
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Used remote login tools to assist clients with technical and product questions.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Customer Service Representative
Amazon- Remote
Little Rock , AR
2016.06 - 2019.11
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Associate of Arts - Computer Networking And Telecommunications
Phoenix University
Phoenix, AZSkills
- Customer service standards
- Inbound Customer Service
- Customer Service and Engagement
- Call Center Customer Service
- Customer Service Management
- Outstanding customer service
Accomplishments
- Dean's List
Timeline
Healthcare Customer Service Representative
HealthCare Connections- Remote
2023.05 - Current
Technical Support Representative
AT&T- Remote
2019.12 - 2023.04
Customer Service Representative
Amazon- Remote
2016.06 - 2019.11
Associate of Arts - Computer Networking And Telecommunications
Phoenix University
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