Jasia Jackson
Cincinnati
Summary
Experienced with coordinating complex scheduling tasks and managing patient appointments. Utilizes effective communication and organizational skills to ensure smooth clinic operations. Track record of improving scheduling efficiency and patient satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
University of Cincinnati
08.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographic and insurance data into electronic medical record system called EPIC.
- Take copayments and compiled daily financial payments.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Provided excellent customer service to patients and medical staff.
- Self-motivated, with a strong sense of personal responsibility with me being in the float pol.
Teacher Assistant
Child Time
11.2022 - 08.2023
- Supports the Teacher and/or Lead Teacher in planning and implementing the daily program for children, supervises the class when the Lead is out of the room, helps with meals, safety and assists in maintaining a clean and orderly room and Center
- Ensure the daily care of every child by following all licensing guidelines and implementing all company standards
- Help to maintain a fun and interactive classroom that is clean and organized
Cashier
Kroger
11.2020 - 11.2022
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Crew Member
Chipotle
08.2020 - 11.2020
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders and prepared meals
- Collaborated with team members to complete orders
- Prepared products following restaurant, health, and safety standards and procedures
Education
High School Diploma -
RIVERVIEW EAST ACADEMY
Cincinnati, OH05-2022
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Medical terminology
- Medical insurance
Timeline
Patient Service Representative
University of Cincinnati
08.2023 - Current
Teacher Assistant
Child Time
11.2022 - 08.2023
Cashier
Kroger
11.2020 - 11.2022
Crew Member
Chipotle
08.2020 - 11.2020
High School Diploma -
RIVERVIEW EAST ACADEMY
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