Jasia March
Pittsburgh,Pa
Summary
Energetic administrative leader dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Google Suite, Microsoft Office, Workday, Oracle, Slate, and EpicCare.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
CARNEGIE MELLON UNIVERSITY
03.2022 - Current
- Supports the Department of Social and Decision Sciences by providing daily office support, directing visitors, managing office equipment, and supervising undergraduate work assistants.
- Handles administrative tasks related to the PhD program, such as coordinating and advertising graduate admissions, presentations, and events, while maintaining records, tracking milestones, and providing financial support, such as procurement and travel card purchases, purchase orders, and expense reimbursements, primarily for graduate students, the department head, and prospective graduate students and faculty candidate
- Coordinates department meetings, events, and conferences, as well as the faculty interview and reappointment / promotion processes, including interview scheduling, accommodation arrangements, and reimbursement processing.
Administrative Assistant & Patient Service Representative
UPMC
2020 - 2022
- Responsible for managing and organizing over 100 patient records
- Performed various clerical duties like copying, filing, and communicating routine and high-priority patient correspondences.
- Arranged patient hospitalizations and assisted with managing the schedules and meetings of the physicians.
- Handled various business operations such as completing patient registration, collecting copays, balancing cash drawers, and verifying insurance eligibility while prioritizing providing excellent customer service by addressing patient inquiries and concerns.
Loan Service Associate
PNC FINANCIAL SERVICES
2018 - 2019
- Managed over 200 high volume inbound calls per day from customers of PNC loan servicing products, processed payments, submitted claims, communicated with third parties providing payoff information, and submitted disputes and extensions.
Customer Service Representative
DOLLAR ENEGRY FUND
2017 - 2018
- Managed high over 100 volume inbound calls per day from customers of First Energy Electric Company including screening customers for eligibility assistance programs, submitting applications, and answer questions/concerns.
Customer Service Representative
CARDWORKS SERVICING
2016 - 2017
- Managed over 200 high volume inbound calls from per day customers with questions about their credit cards, processed transactions, solved disputes, submitted credit line increases, processed lost/stolen cards, and assisted with technical issues.
Shift Manager
MCDONALD’S
2015 - 2016
- Managed business operations during shifts, scheduled shifts, track and ordered inventory, ensured guest satisfaction, and followed all safety, quality, and service standards.
Education
- (2012-2014) Completed 25 Credits Towards An AS in Criminal Justice.
Community College of Alleghany County: Allegheny Campus
Pittsburgh, PAHigh School Diploma -
WASHINGTON HIGH SCHOOL
Washington, PA 2012
Skills
- Time Management
- Communication / Active Listening / Problem Solving
- Accounting Ledger Management
- Budgeting and Expense Reports
- Project Management / Support
- Inventory and Database Management
- Administrative Arrangements
- Equipment Orientations
- Scheduling Procedures
- Google Suite / Microsoft Office
Timeline
Administrative Coordinator
CARNEGIE MELLON UNIVERSITY
03.2022 - Current
Administrative Assistant & Patient Service Representative
UPMC
2020 - 2022
Loan Service Associate
PNC FINANCIAL SERVICES
2018 - 2019
Customer Service Representative
DOLLAR ENEGRY FUND
2017 - 2018
Customer Service Representative
CARDWORKS SERVICING
2016 - 2017
Shift Manager
MCDONALD’S
2015 - 2016
- (2012-2014) Completed 25 Credits Towards An AS in Criminal Justice.
Community College of Alleghany County: Allegheny Campus
High School Diploma -
WASHINGTON HIGH SCHOOL
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